Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Diana Espinoza Castelan

Racine

Summary

Motivated professional focused on providing high-quality services to the community. Strong customer service and decision-making skills, with a track record of effective multitasking and detail orientation. Proficient in learning new processes rapidly, with excellent communication abilities in English and Spanish to address client and company requirements.

Overview

6
6
years of professional experience

Work History

Optician

Wisconsin Vision
05.2021 - Current
  • Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly.
  • Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
  • Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
  • Verified and updated patient records promptly to guarantee accurate prescription information.
  • Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
  • Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
  • Educated patients on proper use, care and maintenance of eyeglasses and contact lenses.
  • Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
  • Measured patients' faces for bridge, eye size, and temple length to select comfortable frames.
  • Operated lensometers to orient and mark uncut lenses for eyeglasses.
  • Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
  • Evaluated incoming prescriptions from optometrists for accuracy before dispensing eyewear to prevent potential errors or dissatisfaction.
  • Filed claims with vision and medical insurance companies to garner payment for optical services.
  • Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
  • Maintained safe, clean and organized environment to increase patient comfort.
  • Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
  • Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Printing Assistant/Sales Associate

Office Depot Inc
10.2019 - 12.2020
  • Developed proficiency in operating various printing equipment, enabling versatility within the team when needed for different projects.
  • Collaborated with design team to ensure proper alignment and layout of text and images for optimal results.
  • Consistently met or exceeded production targets through careful planning, organization, and execution of assigned tasks.
  • Troubleshot technical issues quickly, minimizing disruptions to production schedules while maintaining optimal output quality.
  • Improved print quality by closely monitoring color calibration and making necessary adjustments.
  • Enhanced customer satisfaction by providing accurate, on-time delivery of printed materials for various clients.
  • Reduced turnaround times for print jobs by optimizing job planning processes according to client requirements.
  • Assisted in maintaining a clean, organized workspace to promote safety and efficiency within the printing department.
  • Multi-tasked to keep all assigned projects running effectively and efficiently.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to build rapport and loyalty.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.

Education

Horlick High School
Racine, WI

Skills

  • Bilingual English/Spanish
  • Insurance verification
  • Computer skills
  • Optical equipment operation
  • Eyewear brands
  • Customer Service
  • Data Entry
  • Written and Verbal skills
  • Eye health assessment
  • Cash handling
  • Decision-making
  • Fast learner
  • Excellent communication
  • Quickbooks
  • Multitasking

Languages

Spanish
Native or Bilingual

Timeline

Optician

Wisconsin Vision
05.2021 - Current

Printing Assistant/Sales Associate

Office Depot Inc
10.2019 - 12.2020

Horlick High School

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