Diana Fairbourn
Midvale,UT
Summary
Offering excellent Implementation-Account project management, multi-tasking and communication skills to coordinate multiple, concurrent projects with competing demands. Makes sound decisions in high-pressure settings and utilize analytical problem-solving skills to troubleshoot and resolve issues. Articulate communicator with strong customer service skills.
Overview
13
13
years of professional experience
Work History
Implementation Coordinator
FinWise Bank
Midvale, UT
08.2019 - 02.2021
- Ensured compliance with legal regulations pertaining to data privacy and security protocols.
- Monitored milestones and deliverables to stay ahead of schedules and proactively spot potential roadblocks.
- Conducted quality assurance testing prior to release of completed projects.
- Collaborated with internal teams to ensure proper integration of different components.
- Maintained project schedules by managing deadlines and adjusting workflow.
- Wrote standard operating procedures and policy manuals to educate team members.
- Created user accounts, configured settings, and tested functionality before go-live date.
- Conducted training sessions to ensure effective utilization of new systems.
Implementation Project Manager
Yardi Systems
Draper, UT
09.2017 - 02.2019
- Serve in a project manager capacity of end-to-end system life cycle development of small to large-scale projects.
- Provide process, data and object modeling in a variety of application and database environments
- Contribute to business area assessment, user needs analysis as well as business systems design
- Managed daily reports, and project status overviews for both management as well as customers
- Take ownership of the setup and implementation of new customer accounts.
Implementation Engineer/Lead Project Manager
Omadi Mobile Management
Provo, UT
01.2016 - 01.2017
- Serve in a project manager capacity of end-to-end system life cycle development of small to large-scale projects.
- Managed daily reports, and project status overviews for both management and customers
- Contribute to business area assessment, user needs analysis as well as business systems design.
- Created, designed and presented to management a Project Plan created via Zoho Projects, once approved, completed the design and time lines, I then provided training on the use of Zoho Projects to other team members.
Implementation Account Manager
inContact
Midvale, UT
10.2014 - 02.2016
- Design, create and build call flow scripts via Visio, and html for customized IVR (Interactive Voice Recognition) system per client's SOW
- Serve in a project manager capacity via management of end-to-end system life cycle development of small to large-scale projects via MS Project and Smart Sheet
- Communicate progress weekly or as agreed upon with client, manage a project plan created for Individual clients at the beginning of the implementation based on SOW, ensuring that implementation milestones are met on time providing client satisfaction and managing client escalations
- Develop costing proposals for projects, perform risk analysis, and manage change control.
- Confirm DID and/or porting information to included 800 numbers to meet deadlines of implementation project.
Implementation Specialist II
Solutionreach
Lehi, UT
02.2013 - 10.2014
- Perform initial sync program installation worked on creating and performing integrations via SQL, Java Script, API Connections and Excel Imports as needed to connect to the clients Practice Management Software
- Perform initial customer overview training on software via live webinars.
- Provided planning, configuration, process/work flow and training for several client sites over an almost 2-year period.
Implementation Account Manager
AdvancedMD
West Jordan, UT
04.2008 - 12.2012
- Analyzed practice work flows to effectively develop and establish work flows for a smooth transition, Assisted in Go-Live.
- Successfully trained the software to providers, clinical staff and non-clinical staff to a variety of medical practices and hospital groups nationwide
- Worked hand in hand with development in creating and performing integrations via, via SQL, Java Script, API Connections and Excel Imports.
Skills
- Administrative Management
- Project Leadership
- Data Compiling
- Reporting Tools
- Project Management
- Schedule Management
- Work Planning and Prioritization
- Technology Implementation
- Customer Needs Assessment
- Client Relations
- Relationship Building
- Project Planning
- Resource Coordination
- Project Management Software
- Scrum Methodology
- Documentation Management
- Status Reporting
- Quality Assurance
- MS Office
- Scope Implementation
- Deliverable Tracking
- Staff Training
- Customer Service
Timeline
Implementation Coordinator
FinWise Bank
08.2019 - 02.2021
Implementation Project Manager
Yardi Systems
09.2017 - 02.2019
Implementation Engineer/Lead Project Manager
Omadi Mobile Management
01.2016 - 01.2017
Implementation Account Manager
inContact
10.2014 - 02.2016
Implementation Specialist II
Solutionreach
02.2013 - 10.2014
Implementation Account Manager
AdvancedMD
04.2008 - 12.2012
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