Summary
Overview
Work History
Education
Skills
Timeline
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Diana Falkowska

Chicago Ridge,IL

Summary

Promoted customer loyalty and continuous sales through strong service skills and in-depth knowledge of products. I am experienced in working on the sales floors to keep all areas stocked and presentable for customers. I am a well-organized multitasker with good problem-solving and conflict management abilities. I was able to provide great communication skills towards all customers while also having a nice smile to make the customers feel welcomed. Sociable Patient Transporter with expertise in making a patient feel better as well as giving them a sincere comment to try and make their stay a little bit better. Effective, verbal and written communication skills. Transports patients to and from various department locations via stretcher or wheelchair. Provides directional information to guests and visitors and patient location to patient's family members and guests. Dedicated professional committed to optimal patient care and assisting medical staff with critical support. Expert in collecting specimens, cleaning rooms, and managing dietary needs. Service-focused professional possessing exceptional organizational abilities. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities.

Overview

7
7
years of professional experience

Work History

Certified Nursing Assistant

Advocate Children's Hospital
Oak Lawn, IL
01.2021 - Current
  • Planned and served meals and snacks to patients according to prescribed diets.
  • Assisted with ambulation and exercise programs for patients under supervision of a registered nurse.
  • Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
  • Reported any incidents or accidents involving patients immediately to the supervisor on duty.
  • Turned and repositioned bedridden patients to prevent bedsores.
  • Stored and organized items in tool or supply rooms, allowing for easy retrieval.
  • Conducted regular rounds to check on patients' safety and proactively address issues.
  • Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
  • Ensured that all equipment was functioning properly prior to use.
  • Assisted patients with their activities of daily living, including eating, grooming, toileting, ambulation, and hygiene.
  • Answered patient call signals and signal lights to determine patients' needs.
  • Implemented fall prevention techniques as specified in plan of care.
  • Kept medical supply room and patient rooms stocked with necessary supplies, equipment and instruments.
  • Completed day-to-day duties accurately and efficiently.
  • Managed household errands and other essential duties.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Worked with cross-functional teams to achieve goals.

Patient Transporter

Advocate Christ Medical Center
Oak Lawn, IL
10.2020 - 01.2022
  • Provided patient transport using various equipment and adhered to safety protocols.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Maintained all schedules by delivering patients safely and on time to procedure rooms.
  • Checked wheelchair and stretcher functionality prior to patient pick up.
  • Picked up requested orders to move equipment and supplies to assigned treatment areas.
  • Assisted patients during ambulation and moved from one place to another by pushing wheelchairs.
  • Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.
  • Responded to emergency medical calls
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Cashier/Sales Associate

Shoe Carnival
Chicago Ridge, IL
08.2018 - 01.2020
  • Handled all merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
  • Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Ordered new product to keep popular items well-stocked.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Kept store presentable with regular cleaning and organization.
  • Assisted with purchases, locating items and signing up for rewards programs.
  • Met all physical requirements with regular standing, lifting and reaching to move heavy boxes and full merchandise racks.
  • Promoted specific item options to drive sales and achieve add-on purchases.
  • Stocked merchandise and completed sales floor recovery tasks to maintain readiness for new customers.
  • Processed customer purchases and returns via cash and credit card.
  • Recommended companion items to increase sales and revenue.
  • Constructed promotional, seasonal and discounted item displays to draw customer attention.
  • Maintained clean, orderly and well-stocked register area.
  • Increased sales by suggesting specific purchases to customers.
  • Reported product issues, including damaged items and incorrect pricing to general manager
  • Counted cash at end of shift and prepared bank deposits.
  • Asked detailed questions to determine appropriate items to fill customer needs.

Education

Bachelor of Science - Nursing

Chamberlain College of Nursing
Addison, IL
05-2025

High School Diploma -

Harold L. Richards High School
Oak Lawn, IL
08.2019

Skills

  • Exchanges and refunds
  • Product upselling
  • Display setup
  • ID verification
  • POS systems
  • Payment processing
  • Customer service
  • Organization
  • Relationship development
  • Team management
  • Communications
  • Team building
  • Patient escorting
  • Safety enforcement
  • Supplies delivery
  • Equipment transportation
  • Equipment disinfection
  • Call light response
  • Patient care
  • Supply restocking
  • Continuing education
  • Patient care and safety
  • Patient relations
  • Infection control
  • Patient relationship building
  • Patient-focused care
  • Personal hygiene support

Timeline

Certified Nursing Assistant

Advocate Children's Hospital
01.2021 - Current

Patient Transporter

Advocate Christ Medical Center
10.2020 - 01.2022

Cashier/Sales Associate

Shoe Carnival
08.2018 - 01.2020

High School Diploma -

Harold L. Richards High School

Bachelor of Science - Nursing

Chamberlain College of Nursing

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Diana Falkowska