Diana Farmer
New York,NY
Summary
Highly experienced with MS Word, Outlook, Power Point, Excel, Business Communication Organizing / File Maintenance Organize meetings/ administrative assistant pool throughout corporate offices to facilitate sharing of ideas and common concerns. Experience in IDX, Crown, TeleResults, and Epic.
Overview
15
15
years of professional experience
Work History
Patient Access Specialist
Hospital for Special Surgery, Sports Medicine
NEW YORK, NY
12.2020 - Current
- As needed, performs reception front-desk functions, including greeting patients and visitors in a friendly manner.
- With forms and paperwork, and an explanation of the reason for the paperwork and what needs to be completed, including HIPAA.
- Discusses financial obligations and establishes payment arrangements with the patient for the performance department.
- Verifies eligibility and benefits for all patients; inputs/updates demographic data and registers patients in the institution.
- Schedules follow-up appointments as needed. Secures pre-certifications and authorizations for medical services.
- Schedules follow up on missed appointments and reschedule cancellations.
Senior Patient Surgical Coordinator Primary Care
Weill Cornell Medical College
New York, NY
01.2014 - 12.2020
- Monitoring MD's surgical schedule and physician availability to manage release time accordingly.
- Functioning as a liaison between the surgeon, the OR scheduling team, and surgical patients.
- Ensuring surgeons are well-informed on the status of their cases.
- Preparing the patient's medical chart with all necessary surgical paperwork and scan documents into the EMR.
- Conducting all surgical pre-determination, authorization, pre-certification, and related appeals.
- Transmit all correspondence to insurance companies for medical necessity inquiries. Manage processes and documentation to ensure no surgical scheduling delays.
- Communicate detailed information and answer patient inquiries about surgery preparation details.
- Screens and greets callers and visitors, including patient and referring physician calls that may be of a confidential and sensitive nature.
- Exercises sound, independent judgment to determine the nature of inquiries and assist or refer callers and visitors appropriately.
- Maintains open communication with patients, referring physicians, and other faculty and staff regarding patient care responsibilities.
- Provides phone coverage for other support staff when needed.
- As needed, performs reception front-desk functions, including: greeting patients and visitors in a friendly and professional manner, handling inquiries, and providing directions as needed.
- Using the Electronic Medical Record system and checks in patients who present for scheduled appointments - marks patient as 'arrived'. Provides patients with forms and paperwork, and explanation of the reason for paperwork and what needs to be completed, including HIPAA forms, etc.
- Updates system data as needed.
- Responds to general questions from patients regarding services offered and health insurance coverage.
- Verifies eligibility and benefits for all patients; inputs/updates demographic data, and registers patients in institutional scheduling systems.
- Discusses financial obligations and establishes payment arrangements with the patient for scheduled office visit.
- Maintains and updates accurate patient records in the EMR system, including detailed referring physician, primary care physician, and health insurance information.
- Maintains accurate patient records and updates demographic and billing information in the system as necessary.
- Verifies and documents patient health insurance information, eligibility, and benefits when scheduling all visit types.
- As needed, checks out patients after completion of visit.
- Collects co-pays and other payments at time-of-service payments (cash, checks, credit card payments)
- Completes and signs receipt for cash or checks received, and secures cash and cash in accordance with WMC and Departmental Cash Control policies.
- Works with supervisor to ensure that daily checks and cash are deposited on a daily basis.
- Schedules follow-up appointments as needed.
- Secures pre-certifications and authorizations for medical services, as necessary.
- Provides instruction to patients, follows up on missed appointments, and reschedules cancellations.
- Collects patient history, diagnostic information, etc.
- From referring physicians and their staff.
- If applicable, serves as a Call Center operator during peak hours.
- Explains billing procedures to patients; refers patients to PO Business Office representative on the site or refer to POBO customer service.
- Performs other related duties as assigned. Communicates detailed information and answers patient inquiries about surgery preparation details.
Administrative Assistant /Network Integration
NYU LANGONE MEDICAL CENTER
New York, NY
11.2012 - 11.2014
- Serves as an intermediary between supervisor and other departmental staff by transmitting written and oral requests, messages, and instructions.
- Assists in the planning and logistical coordination of meetings, office activities, forums, and conferences.
- Review and revise brochures, announcements, or other informational items regarding program and/or departmental operations.
- Drafts, edits, and formats materials such as flyers, leaflets, and letters.
- Prepares and follows up on purchase orders, change orders, check requests, and petty cash vouchers.
- Processes and follows up on tuition and other forms of reimbursement for assigned staff.
- Makes travel arrangements and accommodations.
- Prepares travel reimbursements and expense reports.
- Screens and prioritizes all incoming mail for needed action and follow-up.
- Responds to mail where appropriate or distributes mail requiring attention to appropriate individual(s)
- Scheduled and maintains calendar for meetings and/or appointments.
- Screens telephone calls, answers routine inquiries, or refers caller to the appropriate individual for response.
- Assist in processing payroll and/or maintaining the PTO system for the department.
- Track expiration dates of staff's professional licensure and notify staff of upcoming license expiration date to prevent suspension.
Administrative Assistant- /Home Care Dept.
ISABELLA GERIATRIC CENTER
New York
05.2012 - 10.2012
- Provided secretarial support to the Administrator and Director of Patient Services
- Kept all manuals updated and accessible to staff
- Assist in creating and updating departmental forms, announcements
- Maintained office forms so only current forms available
- Organized and maintains including daily filing of confidential and other administrative data, and compiles statistical information and reports as delegated
- Scheduled appointments, meetings, and interviews for the Administrator/Director of Patient Services and Assistant Director of Patient Services
- Liaison with outside agencies and other departments to ensure completion of work orders
- Arranged Home Care Committee Meetings and other events and assist with other clerical tasks as deemed necessary by the Administrator/Director for smooth operation of Long Term Home Health Care Program
- Maintained computer files for easy access
- Generated and copies all necessary reports from computer programs; and other information sources as requested
- Answered phones in a courteous, professional manner with consistency and accuracy
- Typed minutes in meeting.
Administrative Assistant / Cardiology Dept.
MOUNT SINAI MEDICAL CENTER
New York
12.2010 - 10.2011
- Performed secretarial and general office support involving word processing, typing, and telephone reception.
- Answered telephone, screened callers, relayed messages, and greeted visitors.
- Opened sorts and prioritizes mail, picked up and delivers materials as required.
- Typed correspondence, memos, reports, minutes, and other documents from dictation or handwritten copy, and may compose routine correspondence and memoranda. Proofreads typed materials and makes corrections, as needed.
- Screened and scheduled patient appointments, scheduled referrals for special testing, or doctor's visits.
- Made travel, accommodation, and/or transportation arrangements.
- Scheduled and maintains calendar for meetings and/or appointments.
- Responded to inquiries for information according to established policies.
- Gathered, assembled, and categorized data for general information purposes and special reports.
- Performed other related duties as necessary.
Medical Secretary / Women Cancer Center
NYU LANGONE MEDICAL CENTER
New York, NY
03.2010 - 11.2010
- Schedule new patients and follow-up appointments.
- Give referrals, prescriptions, and physician information to patients when necessary.
- Prepare BRCA/Colaris test kits when needed.
- Confirm appointment for Physician and Genetic Counseling.
- Retrieve Epic orders from Epic Media and present documents to the patient.
- Scheduled and maintains MD's calendar for meetings and/or appointments.
- Makes travel arrangements and accommodations. Prepares travel reimbursements and expense reports.
- Assist in processing payroll and/or maintaining the PTO system for the department.
- Schedule Genetic Counseling appointments via Outlook calendar.
- Inform Lead Tech of add-on exams (s)
- Speak with patient regarding appointment time availability for add-on patient.
- Track expiration dates of staff professional licensure and notify staff of upcoming license expiration dates to prevent suspension.
Office Assistant- /Kidney Transplant Dept.
NEW YORK PRESBYTERIA
New York
09.2009 - 03.2010
- Scheduled patient appointment visit
- Ordered blood test for patient using ICD9 codes
- Screened calls, relate messages to staff
- Kept the entire team informed of critical and ongoing matters
- Distribute mail to nurses.
Education
Bachelor Degree - Public Health
Monroe College
New York, NY06-2026
Associate Degree - Medical Administration
Monroe College
New York, NY04.2010
Skills
- MS Word
- Outlook
- Power Point
- Excel
- Business Communication
- Organizing / File Maintenance
- IDX
- Crown
- Monitoring MD's surgical schedule
- Physician availability management
- Liaison between surgeon, OR scheduling team, and surgical patients
- Surgical pre-determination
- Authorization
- Pre-certification
- Appeals
- Insurance correspondence
- Patient inquiries
- Surgery preparation details
- Medical chart preparation
- EMR documentation
- Surgeon status updates
- Transmitting requests, messages, and instructions
- Meeting and office coordination
- Document drafting, editing, and formatting
- Purchase orders and reimbursements
- Travel arrangements
- Mail screening and distribution
- Calendar management
- Telephone screening and inquiries
- Payroll processing and PTO maintenance
- Professional licensure tracking
- Appointment scheduling
- Referrals and prescriptions
- BRCA/ Colaris test kits preparation
- Appointment confirmation
- Epic orders retrieval
- Patient check-out and AVS printing
- Email and mail management
- Genetic Counseling appointment scheduling
- Add-on exam scheduling
- Pre-authorization
- Patient appointment scheduling
- Blood test ordering
- Call screening and message relay
References
References upon request
Timeline
Patient Access Specialist
Hospital for Special Surgery, Sports Medicine
12.2020 - Current
Senior Patient Surgical Coordinator Primary Care
Weill Cornell Medical College
01.2014 - 12.2020
Administrative Assistant /Network Integration
NYU LANGONE MEDICAL CENTER
11.2012 - 11.2014
Administrative Assistant- /Home Care Dept.
ISABELLA GERIATRIC CENTER
05.2012 - 10.2012
Administrative Assistant / Cardiology Dept.
MOUNT SINAI MEDICAL CENTER
12.2010 - 10.2011
Medical Secretary / Women Cancer Center
NYU LANGONE MEDICAL CENTER
03.2010 - 11.2010
Office Assistant- /Kidney Transplant Dept.
NEW YORK PRESBYTERIA
09.2009 - 03.2010
Bachelor Degree - Public Health
Monroe College
Associate Degree - Medical Administration
Monroe College
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