DIANA FERNANDEZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
8
8
years of professional experience
Work History
Licensed Mortgage Loan Originator
Member Home Loan
03.2022 - Current
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Monitored pipelines to track and log status of loans
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Increased loan application approval rates by efficiently evaluating borrower creditworthiness and financial stability.
- Streamlined mortgage loan processing for quicker approvals through effective communication with underwriters, borrowers, and real estate agents.
Mortgage Loan Officer
Texas Bay Credit Union
11.2021 - 03.2022
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Mortgage Loan Officer
Member Home Loan
08.2017 - 10.2021
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Monitored pipelines to track and log status of loans
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Virtual Sales Representative
People's Trust Federal Credit Union
08.2015 - 08.2017
- Created and implemented sales strategies to successfully meet company targets
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Drove team revenue totals by bringing in top sales numbers.
Education
High School Diploma -
Reagan High School
Houston, TX05.1996
Skills
- Critical Thinking
- Networking Capabilities
- Data Entry Efficiency
- Teamwork and Collaboration
- Ethical Conduct
- Computer Literacy
- Active Listening
- Sales
- Attention to Detail
- Conforming, non-conforming, VA & FHA loan
- Flexible and Adaptable
- Multitasking Abilities
- Proficient in 10-key
- Loan Origination Expertise
- Goal-Oriented Mindset
- Strong Sales Skills
- Adaptability and Flexibility
- Customer Service-Focused
References
References available upon request.
Timeline
Licensed Mortgage Loan Originator
Member Home Loan
03.2022 - Current
Mortgage Loan Officer
Texas Bay Credit Union
11.2021 - 03.2022
Mortgage Loan Officer
Member Home Loan
08.2017 - 10.2021
Virtual Sales Representative
People's Trust Federal Credit Union
08.2015 - 08.2017
High School Diploma -
Reagan High School
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