DIANA FERNANDEZ
Summary
Accomplished Loan Officer dependable in building customer base and exceeding business goals. Well-versed in loan products and customer engagement strategies. Pursues opportunities to build connections, increase bank revenue and cement loyalty.
Overview
8
8
years of professional experience
Work History
Licensed Mortgage Loan Originator
Member Home Loan
9601 Jones Rd. Houston, TX 77065
03.2022 - Current
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Monitored pipelines to track and log status of loans
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Increased loan application approval rates by efficiently evaluating borrower creditworthiness and financial stability.
- Streamlined mortgage loan processing for quicker approvals through effective communication with underwriters, borrowers, and real estate agents.
Mortgage Loan Officer
Texas Bay Credit Union
12611 Fuqua St. Houston, TX 77034
11.2021 - 03.2022
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Implementing effective time management techniques allowed me to consistently exceed monthly sales targets while maintaining high-quality customer service standards.
Mortgage Loan Officer
Member Home Loan
9601 Jones Rd. Houston, TX 77065
08.2017 - 10.2021
- Worked with underwriters to fix application problems and resolve issues
- Reviewed loan files and updated to match current standards
- Explained different types of loans pertaining to client situations
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans
- Monitored pipelines to track and log status of loans
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Streamlined the loan application process for improved customer satisfaction and a higher volume of closed loans.
Virtual Sales Representative
People's Trust Federal Credit Union
08.2015 - 08.2017
- Created and implemented sales strategies to successfully meet company targets
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
- Built rapport with customers and assessed needs to make product recommendations and upsell
- Drove team revenue totals by bringing in top sales numbers.
Education
High School Diploma -
Reagan High School
Houston, TX05.1996
Skills
- Critical Thinking
- Networking Capabilities
- Data Entry Efficiency
- Teamwork and Collaboration
- Ethical Conduct
- Computer Literacy
- Active Listening
- Sales
- Attention to Detail
- Conforming, non-conforming, VA & FHA loan
- Flexible and Adaptable
- Multitasking Abilities
- Proficient in 10-key
- Loan Origination Expertise
- Goal-Oriented Mindset
- Strong Sales Skills
- Adaptability and Flexibility
- Customer Service-Focused
References
References available upon request.
Timeline
Licensed Mortgage Loan Originator
Member Home Loan
03.2022 - Current
Mortgage Loan Officer
Texas Bay Credit Union
11.2021 - 03.2022
Mortgage Loan Officer
Member Home Loan
08.2017 - 10.2021
Virtual Sales Representative
People's Trust Federal Credit Union
08.2015 - 08.2017
High School Diploma -
Reagan High School