Diana Flaherty
Rotonda West,FL
Summary
Versatile and achievement-oriented professional with a proven track record at AARP Foundation SCSEP, enhancing office efficiency through expert database management and fostering professional relationships. Skilled in customer service and office administration, demonstrated through successful project coordination and effective communication. Excelled in roles requiring the navigation of complex interactions and meticulous attention to detail.
Diligent emp;oyee with proven track record in managing office operations and providing comprehensive administrative support. Demonstrated ability in streamlining office processes and aiding in project coordination. Known for effective communication and multitasking skills.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
AARP Foundation SCSEP
09.2014 - Current
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Assisted coworkers and staff members with special tasks on daily basis.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Strengthened communication skills through regular interactions with others.
Census Enumerator
Internal Revenue Service, IRS
05.2010 - 07.2010
- Met with supervisor to review procedures, report issues or concerns and receive instructions.
- Interviewed residents in assigned areas to explain purpose of Census, ask questions and record answers.
- Utilized strong communication skills for navigating language barriers and cultural differences among respondents.
- Visited assigned neighborhoods and knocked on doors to encourage participation in Census.
Program Assistant
National Institute for Occupational Safety /Health
06.1989 - 01.2005
- Assisted with planning and coordinating day-to-day and special program activities.
- Established rapport with clients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
- Supported planning and coordination of Projects and associated activities.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
Education
High School Diploma -
Marian High School
Cincinnati, OH06-1965
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- File organization
- Office management
- Database entry
Timeline
Administrative Assistant
AARP Foundation SCSEP
09.2014 - Current
Census Enumerator
Internal Revenue Service, IRS
05.2010 - 07.2010
Program Assistant
National Institute for Occupational Safety /Health
06.1989 - 01.2005
High School Diploma -
Marian High School
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