Diana Flores
Grand Terrace,CA
Overview
9
9
years of professional experience
Work History
AutoCAD - Autodesk Trained and Certified
New York Institute Of Art And Design
New York, NY
12.2021 - 03.2022
- Trained and worked on designing application Autodesk AutoCAD software.
- Use the functions and commands of AutoCAD software to create, save, plot, and import drawings and maps that make use of multiple lines, geometric shapes, and curves.
- Locate and apply the many features of AutoCAD, automate the drafting process and methods, 2D and 3D software tools, and create more accurate drawings in less time than traditional drafting methods.
- Locate and apply the features of AutoCAD that provide for the accurate addition of dimensions, external references, layer management, tolerances, and drawing notes and labels using symbols and placement recognized by multiple standards organizations.
- Use of the functions and commands of AutoCAD software to create isometric and three-dimensional drawings and models, create and use static and dynamic blocks and create title blocks.
- Mechanical and Architectural Drafting and Drawings: Base Plate, Sprocket, Gazebo, Apartment Floorplan, 2D Nozzle, etc.
- Developed AutoCAD schemas to meet various project requirements.
Lead Resident Services Coordinator
TELACU Residential Management
San Bernardino, CA
02.2021 - Current
- In conjunction with the DRSP, oversee and manage RSC staff with challenging cases and management issues, of various building projects in the Inland Empire and Los Angles regions.
- Lead weekly portfolio check-in phone calls and provide case guidance for fellow team members.
- Complies, reviews, and submit reports for self and RSC team.
- Works collaboratively with a team of supervisors to ensure corporate policies are followed and maintain a high level of housing awareness.
- Provides support to those facilities that do not have a full time RSC.
- Administer new staff training and mentoring to empower the growth of new team members.
- All responsibilities listed above, while still performing the duties of an RSC.
Resident Services Coordinator
TELACU Residential Management
San Bernardino, CA
08.2015 - 01.2020
- Case management to 80+ Senior residents to ensure independent living and aging in place.
- Information and referrals to state/local agencies such as IHSS, APS, SSA, Medicaid.
- Assist senior residents navigate their Medi-Cal, Medicare, and health insurance benefits.
- Assist senior residents navigate their government benefits including, but not limited to SSA, SSI, CalFresh (SNAP), etc.
- Program development, accounting, and invoicing of programming funds.
- Hospital, convalescent, skilled nursing, and home visits.
- Community networking with social services agencies and government officials.
- Generate monthly and annual program reports to federal funding entities (HUD).
- Supervised Resident On-calls.
Program Services Coordinator
California MENTOR - Family Home Agency
San Dimas, CA
02.2013 - 07.2015
- Intake and assessment of clients with strong emphasis on optimal case planning.
Coordination of services and case management to 15+ clients to ensure their health, safety, and wellbeing in their host home.
Train, educate, and guide new PCS to acclimate to their role and responsibilities to better support the client and Mentors.
Applied core principles of psychology and social work to individualized service plans.
Weekly home visits to evaluate health and safety (i.e., med compliance, financial, legal services).
Data management, entry, and storage of reports in accordance with regulatory standards.
Networked and maintained strong relationships with public, funding, and federal sources.
Early Intervention Specialist
California MENTOR - Creative Home Programs
Rancho Cucamonga, CA
05.2013 - 11.2013
- Weekly early educational in-home services for assigned case load of toddlers with special needs
- Assisted in the development of Deaf and Hard of Hearing services and dually diagnosed clients
- Administered and documented all program assessments accurately to meet timelines
- Designed activities for language, cognitive, fine, and gross motor skills for each participant
- Implemented curriculum that entailed self-help and social emotional development
- Attended Individual Education Plans (IEP’s)
- Worked closely with families and assisted with transitioning toddler to next program stage.
Independent Living Services Instructor
Independent Community Resources
San Dimas, CA
10.2012 - 05.2013
- Facilitated instruction to individuals with disabilities with an emphasis of living independently
- Assisted Clients in accomplishing their Individual Service Plan (ISP) goals
- Served as a liaison between client and Service Coordinators
- Worked and met clients in-home and community settings
- Transportation of clients to community resources agencies
- Diligent program participation data collection.
Education
Certification - AutoCAD
New York Institute of Art And Design
New York, NYBachelor of Arts - Deaf Studies
California State University - Northridge
Northridge, CA05.2011
Skills
- Intermediate in Spanish and American Sign Language
- Ability to communicate professionally and effectively both verbally and written
- Strong leadership skills and patient advocacy
- Exceptional organizational, planning, and creative problem-solving skills
- Ability to manage daily work effectively and meet deadlines
- Energetic, highly resourceful, professional, and strong work ethics
- Progressive and adapt quickly to new roles, responsibilities, and environments
- Autodesk AutoCAD
- Microsoft Office skills; Fluent Typing Skills: 50 wpm
Timeline
AutoCAD - Autodesk Trained and Certified
New York Institute Of Art And Design
12.2021 - 03.2022
Lead Resident Services Coordinator
TELACU Residential Management
02.2021 - Current
Resident Services Coordinator
TELACU Residential Management
08.2015 - 01.2020
Early Intervention Specialist
California MENTOR - Creative Home Programs
05.2013 - 11.2013
Program Services Coordinator
California MENTOR - Family Home Agency
02.2013 - 07.2015
Independent Living Services Instructor
Independent Community Resources
10.2012 - 05.2013
Certification - AutoCAD
New York Institute of Art And Design
Bachelor of Arts - Deaf Studies
California State University - Northridge
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