Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Diana Flores-Miranda

Andeson,IN

Summary

Registered Behavior Technician with a proven track record at Lighthouse Autism Center, enhancing client behavior through Applied Behavior Analysis and Social Skills Development. Expert in managing high-stress situations and fostering positive changes, demonstrated by adept crisis management and empathy in customer interactions. Skilled in both individualized therapy planning and effective communication, driving significant client progress and satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Registered Behavior Technician

Lighthouse Autism Center
05.2023 - Current
  • Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
  • Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Prevented instances of maladaptive behavior escalation using de-escalation techniques while maintaining a safe environment for both staff members and clients alike.
  • Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
  • Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.

Customer Service Representative

Central Indiana Orthopedics
07.2022 - 05.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


  • Checked patients in and out.
  • Scheduled appointments
  • Collected co-pays

Front Desk Receptionist

Open Door Health Services
10.2016 - 11.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.

Education

High School Diploma -

Anderson High School
Anderson, IN
06.2014

Skills

  • Applied Behavior Analysis
  • Social Skills Development
  • Discrete Trial Training
  • Token Economy Systems

Certification

  • Registered Behavior Technician (RBT) - Behavior Analyst Certification Board.

Languages

Spanish
Native or Bilingual

Timeline

Registered Behavior Technician

Lighthouse Autism Center
05.2023 - Current

Customer Service Representative

Central Indiana Orthopedics
07.2022 - 05.2024

Front Desk Receptionist

Open Door Health Services
10.2016 - 11.2021

High School Diploma -

Anderson High School

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Diana Flores-Miranda