Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Flores Almanza

Denver,CO

Summary

Dynamic leader with a proven track record at TCBY, excelling in team leadership and complex problem-solving. Spearheaded initiatives to enhance customer satisfaction and streamline operations, achieving significant improvements in service delivery. Expert in staff training and development, coupled with a deep understanding of quality control monitoring, ensuring top-notch service and operational excellence.

Overview

2
2
years of professional experience

Work History

Manager

TCBY
09.2022 - 09.2024
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Completed point of sale opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

Sterile Technician

Chateaux Family & Cosmetic Dentistry
05.2023 - 08.2023
  • Mitigated risks associated with surgical site infections by strictly adhering to infection control policies and procedures.
  • Contributed to patient safety by diligently inspecting sterile instruments for damage or contamination before use.
  • .Efficiently operated ultrasonic cleaners, washer-disinfectors, and autoclaves to ensure thorough cleaning and sterilization of instruments and equipment.
  • Conducted regular quality assessments on autoclaves and other sterilization equipment, identifying potential issues early on for swift resolution.
  • Played a key role in reducing cross-contamination incidents through careful separation of clean and dirty instruments during processing stages.
  • Continuously updated knowledge on sterilization techniques, remaining current with best practices and emerging technologies.

Education

High School Diploma -

Front Range Community College
Westminster, CO
05.2024

Skills

    Team Leadership

    Time Management

    Verbal and written communication

    Complex Problem-Solving

    Staff Training and Development

    Sales management

    Customer Service

    Decision-Making

    Quality control monitoring

    Decontamination procedures

    Chemical Handling

    Managing materials

Languages

Spanish
Native or Bilingual

Timeline

Sterile Technician

Chateaux Family & Cosmetic Dentistry
05.2023 - 08.2023

Manager

TCBY
09.2022 - 09.2024

High School Diploma -

Front Range Community College

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Diana Flores Almanza