Diana Foss
Lewiston ,ME
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Effective at working in fast-paced grocery environments to restock and arrange merchandise in an appealing way. Upbeat and friendly team player with a good attitude and willingness to take on any task. Diligent and reliable Hand Packer successful at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day. Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active. Devoted Merchandiser knowledgeable about products and eye-catching display strategies. Organized, hardworking and focused on driving sales through optimized merchandising. Proven success in planning and multitasking to accomplish challenging targets. Detail-oriented Retail Merchandiser talented in monitoring inventory levels and predicting product demand. Monitors supply levels and product marketing for optimal sales. Skillful in creatively conceptualizing and building artistic framework around any given assignment. Pays close attention to detail and creates displays which engage and intrigue. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships. Detail-oriented merchandising professional aiming to leverage 4 years of developing effective visual displays to bring value to Visual Merchandiser role. Strong passion for utilizing consumer behavior expertise and knowledge of color theory to create captivating visual displays. Well-organized and creative Merchandising professional successful at representing consumer tastes and needs in retail market. Accurately assess competition and pursues effective ways to boost sales and reinforce client brands.
Overview
25
25
years of professional experience
Work History
Jewelry Supervisor/Merchandiser/Cash Room
JCPenney
06.2016 - 10.2020
- Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.
- Enhanced customer satisfaction by providing personalized jewelry recommendations and styling advice.
- Assisted customers in selecting memorable gifts for special occasions by presenting appropriate options based on their preferences.
- Oversaw daily operations including opening/closing procedures, cash handling, and balancing registers for accurate financial reporting.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Reduced shrinkage by implementing strict security measures and closely monitoring employee adherence to loss prevention guidelines.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Conducted regular audits of inventory to identify discrepancies and resolve any issues promptly.
- Developed staff knowledge of gemstones, precious metals, and design styles to provide superior customer service.
- Promoted business' development by building and maintaining relationships with new clients.
- Mentored new employees in company policies, product knowledge, and sales strategies to maximize team performance.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory, ensuring optimal stock levels for best-selling products and seasonal trends.
- Streamlined store operations by implementing efficient systems for merchandise organization and display.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Implemented creative merchandising strategies that showcased unique pieces and increased overall sales volume.
- Maintained a visually appealing store environment through regular cleaning, organizing, and updating displays.
- Collaborated with other supervisors to plan successful marketing events and product launches.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Built lasting relationships with loyal customers through attentive service and personalized follow-ups on purchases or repairs.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Provided exceptional customer service, resolving complaints professionally while retaining client loyalty.
- Increased sales revenue through targeted promotions and upselling techniques.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Proven ability to learn quickly and adapt to new situations.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Collaborated with store management to develop promotional plans and execute timely merchandise resets.
- Increased brand visibility by designing eye-catching window displays that highlighted new products and seasonal trends.
- Verified products appeared at correct locations in proper quantities.
- Supported loss prevention initiatives by maintaining awareness of potential security risks and alerting management when needed.
- Analyzed sales data to identify underperforming products or categories requiring targeted merchandising efforts for improved performance.
- Developed themes, props and lighting for merchandise displays.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Conducted regular store audits to verify compliance with company policies.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Contributed to a safe and welcoming shopping environment by adhering to store policies, addressing potential hazards, and maintaining clean, orderly merchandise displays.
- Updated pricing and signage to complete product displays and educate customers.
- Incorporated new design techniques to create innovative and eye-catching displays.
- Developed merchandising strategy to efficiently move overstock.
- Boosted sales by implementing effective merchandising strategies and visually appealing displays.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Proposed new ideas and concepts to enhance merchandise displays.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Loss Prevention Officer
JCPenney
08.1995 - 06.2016
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Liaised with law enforcement and security personnel in issue investigation.
- Streamlined inventory control processes by conducting routine checks and updating tracking systems regularly.
- Monitored surveillance cameras and alarm systems to detect suspicious activity.
- Prevented unauthorized access to sensitive areas by maintaining strict key control procedures throughout the facility.
- Worked with clients and risk management specialists to provide meaningful solutions that met client needs.
- Conducted daily store walk-throughs to identify potential security risks.
- Observed video surveillance systems for prompt emergency response.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Continuously updated knowledge of local crime trends, adjusting store security measures to counteract emerging threats where necessary.
- Attentively monitored store and surrounding areas for signs of attempted theft by customers or personnel, intervening when necessary.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Developed and implemented procedures to reduce risk of shoplifting and other loss prevention related issues.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Assisted with the development of emergency response plans, ensuring staff were adequately prepared for various situations involving theft or violence.
- Coordinated with local law enforcement agencies to strengthen community partnerships and deter criminal activity within the store premises.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Collaborated with management to develop comprehensive loss prevention training programs for staff members.
- Analyzed data trends to pinpoint high-risk products or departments, adjusting security measures accordingly.
- Investigated and documented thefts and suspicious activity to improve issue prevention.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Assisted in the apprehension of shoplifters, adhering to company policies and legal guidelines during each incident.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Interviewed suspects, customers and witnesses to obtain helpful information and statements.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Investigated and apprehended shoplifters and other potential criminals in store to increase protection and apply safety measures.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Collaborated with law enforcement to detain and prosecute theft perpetrators, appearing in court hearings to provide honest and full eyewitness testimony of events.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
- Implemented targeted strategies for reducing internal theft by closely monitoring employee behavior and transactions at all times.
- Enhanced store security through the installation of surveillance cameras and alarm systems.
- Utilized various hand and power tools to secure premises and increase protection.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Proved successful working within tight deadlines and a fast-paced environment.
- Provided professional services and support in a dynamic work environment.
- Paid attention to detail while completing assignments.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Skills
- Salesforce Software
- Employee Scheduling
- Departmental Procedures
- Product Merchandising
- Retail Operations
- Sales Leadership
- Jewelry repair
- POS Terminal Operation
- Inventory Management
- Policy Enforcement
- Cycle Counts and Audits
- Physical Stamina
- Store operations
- Implementing Pricing Strategies
- Merchandise Promotion and Display
- Marketing strategy
- Business Development
- Multitasking and Prioritizing
- Merchandise Display
- Cash Handling and Reconciliation
- Handling Complaints
- Customer Credit Management
- Store Reset and Recovery
- Basic Mathematics
- Superior Work Ethic
- Process and procedure development
- Computer Proficiency
- Inventory Oversight
- Customer Service Management
- Records Organization
- Cash Drawer Reconciliation
- Loss Prevention
- Marketing and Advertising
- Promotions planning
- Retail Security
- Inventory and Stocking
- Sales floor organization
- Flexible Work Schedule
- Adaptable to Changing Demands
- Merchandising operations
- Security Protocols
- Critical Thinking
- Product Sales
- Multitasking
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Time Management
- Microsoft Office
- Attention to Detail
- Problem-Solving
- Computer Skills
- Organization and Time Management
- Research
Timeline
Jewelry Supervisor/Merchandiser/Cash Room
JCPenney
06.2016 - 10.2020
Loss Prevention Officer
JCPenney
08.1995 - 06.2016