Diana Foster
Toledo,OH
Summary
Accomplished Store Manager with a proven track record at Big Lots, adept at driving sales and controlling expenses through positive coaching and strategic inventory management. Skilled in fostering internal and external relationships to boost overall sales, while maintaining a secure, organized, and visually appealing store environment. Demonstrates exceptional leadership and problem-solving abilities, ensuring top-line performance and customer satisfaction.
Overview
40
40
years of professional experience
Work History
Store Manager
Big Lots
08.1990 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assistant Store Manager
Big Lots
08.1984 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
Education
High School Diploma -
Maumee High School
Maumee, OH05.1984
Skills
-Drive metrics and goals through positive coaching and follow up and engagement
-Drive sales with required programs(example BLCC, LTP and Rewards, and Allstate protection program
-Positive coaching all leaders with role play, engagement and follow up with accountability as needed
-Set goals and expectations, celebrate the wins and coach the opportunities
-Accountable for driving top line sales and controlling expenses
-Responsible for maintaining a clean neat and organized store while maintaining a secure and safe place to work
-Required to maintain full presentation at all times with inventory control
-Establishing internal and external relationships with customers, and coaching associates on our operations and how that effects our over all sales
-Maintain a full, recovered sales floor presentation at all times,
Accomplishments
District team leader has requested my leadership in our sister stores to help with the following, Store presentation, Store development, freight processing. Accomplishments such as SME of the district Rewards Customer service /Survey program. Appointed as the District Inventory SME incase of the absence the District Mgr. and or the Asset Protection manager.
Timeline
Store Manager
Big Lots
08.1990 - Current
Assistant Store Manager
Big Lots
08.1984 - Current
High School Diploma -
Maumee High School
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