Summary
Overview
Work History
Education
Skills
Timeline
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Diana Foti

Kihei,Hi

Summary

Experienced Baker with passion for creating delicious desserts, pastries and breads. Detail-oriented and works well in fast-paced environments. Skilled in using variety of baking tools and equipment.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.


Overview

21
21
years of professional experience

Work History

Baker 3

Fairmont Kea Lani, Maui
08.2017 - Current

Head pastry chef Tiffany Naughton

  • Developed and refined baking techniques to enhance product quality and consistency.
  • Mentored junior bakers in best practices for ingredient handling and recipe execution.
  • Streamlined production processes to reduce waste and improve efficiency in daily operations.
  • Implemented new recipes, increasing variety and customer satisfaction in product offerings.
  • Oversaw inventory management, ensuring timely restocking of ingredients and supplies.
  • Trained staff on equipment usage and maintenance, promoting a safe working environment.
  • Complied with health and safety codes to protect staff and customers.
  • Produced consistently high-quality baked goods for customers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
  • Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
  • Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

Baker helper, overnight baker, service baker, mid shift Bread baker, over night Buffet baker

Fairmont Kealani
08.2017 - Current

Executive Pastry Chef Ricky De Boer

  • Duties include: prepping the night station for dinner service, mixing and baking breads, pizza dough for entire hotel, working over night buffet shifts preparing pastries, for the morning buffet service as well as special breakfast service for private parties.
  • Oversaw daily baking operations, ensuring adherence to quality standards and production schedules.
  • Increased customer satisfaction with friendly and efficient service.
  • Developed new recipes to expand bakery's offerings and attract new customers.
  • Developed and refined recipes for various baked goods, ensuring consistent quality and flavor.
  • Trained junior bakers on techniques and best practices to enhance team performance and product output.

Hotline Expediter; Worked in Pantry; also in the bakery

Mamas Fish House
04.2011 - 09.2017

Supervisor: Lezley Jacintho.

  • Streamlined order fulfillment processes, enhancing kitchen efficiency and service speed.
  • Coordinated communication between front-of-house and kitchen staff to ensure accurate order delivery.
  • Implemented quality control measures to maintain high standards in food presentation and accuracy of orders.
  • Developed workflows that improved meal preparation timelines, reducing wait times for guests during peak hours.
  • Trained new expeditors and food runners according to company policies and standards.
  • Duties include multitasking, making sure that the quality and standards of Mamas Fish House is provided in each meal or dessert that will be taken to all valued customers; also providing knowledge of each menu item.
  • Mentored junior bakers on proper techniques and safety protocols, enhancing team skill levels.
  • Maintained accurate inventory of baking supplies and ingredients.
  • Adjusted recipes based on available ingredients or dietary restrictions,
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.

SecretShopper

Frontline Focus.com
08.2008 - 11.2012

Supervisor: Debby Yeung,

  • Conducted detailed evaluations of customer service experiences across various retail environments.
  • Analyzed feedback to identify service gaps and recommend actionable improvements.
  • Provided comprehensive reports highlighting key findings and trends in customer interactions.
  • Streamlined reporting processes, enhancing efficiency in data collection and analysis methods.
  • Contributed to better customer service by assessing staff communication skills, attentiveness, and issue resolution capabilities.
  • Duties included visiting certain restaurant making sure that it was well maintained, as well as evaluating employees of certain restaurants on their customer service skills. Providing information acquired to Frontline Focus Headquarters.

Line Cook Assistant Manager

Fat Daddy’s BBQ Smoke House
02.2010 - 04.2011

Supervisor: Toby Shadle.

  • Supervised kitchen staff to ensure efficient meal preparation and delivery.
  • Developed and refined BBQ recipes, enhancing flavor profiles and customer satisfaction.
  • Trained new employees on food safety standards and cooking techniques.
  • Experience included Opening of the restaurant, prepping for lunch and dinner service, cooking on the hotline, closing the restaurant, providing customer service, problem solving.
  • Implemented quality control measures to maintain high standards of food presentation.
  • Streamlined inventory management processes to reduce waste and improve supply efficiency.
  • Prepared and cooked full course meals based on restaurant recipes and specifications.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Prepared food items such as meats, poultry, and smoking purposes.
  • Coordinated with vendors to manage stock levels and maintain optimal product availability.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Hotline Cook

Joe’s Bar and Grill
08.2006 - 04.2010

Supervisor: Sharon Jahns.

  • Prepare and execute menu items consistently, maintaining high-quality food presentation.
  • Train new cooks on operational procedures and cooking techniques for efficiency.
  • Collaborate with front-of-house staff to ensure timely food delivery during peak hours.
  • Manage inventory levels, minimizing waste through effective portioning and stock rotation.
  • Duties include: prepping the night station for dinner service, Helping fellow employees prep for Dinner service, as well as providing an occasional special for dinner service. Providing delicious meals to all valued customers.

Hostess/Food runner

Lulus bar and Grill
02.2005 - 06.2006

Supervisor: Ron Ponzo.

  • Greeted and seated guests, ensuring prompt service and a welcoming atmosphere.
  • Managed reservation system, optimizing seating arrangements for efficiency.
  • Answered customer questions about hours, seating, and menu information.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Duties included greeting and interacting with guests upon arrival, booking reservations, planning seating charts, and relaying customer feedback to management. Expediting in the kitchen; delivering meals to customers at their table.
  • Seated patrons based on guest preferences and seating availability.

Assistant Manager

Spencer Gifts
12.2004 - 06.2005

Supervisor: Lynn.

  • Led team in achieving sales targets through effective merchandising and inventory management.
  • Developed training programs to enhance staff performance and customer service skills.
  • Oversaw daily operations, ensuring compliance with company policies and standards.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Duties included supervising sales associates, opening and closing store, operating register, banking, transferring and receiving shipments, and completing store-wide projects assisting customers on sales floor, organizing window displays, pricing and displaying new merchandise, and purchasing supplies, and customer satisfaction.

Education

High School Graduate -

Maui High School
01.2003

Skills

  • Team player
  • Customer service
  • Active listener
  • Food safety and sanitation
  • Attention to detail
  • Stock rotation
  • Allergen awareness
  • Physical stamina
  • Multitasking
  • Dough preparation and baking
  • Active learning
  • Order taking
  • Basic mathematics

Timeline

Baker 3

Fairmont Kea Lani, Maui
08.2017 - Current

Baker helper, overnight baker, service baker, mid shift Bread baker, over night Buffet baker

Fairmont Kealani
08.2017 - Current

Hotline Expediter; Worked in Pantry; also in the bakery

Mamas Fish House
04.2011 - 09.2017

Line Cook Assistant Manager

Fat Daddy’s BBQ Smoke House
02.2010 - 04.2011

SecretShopper

Frontline Focus.com
08.2008 - 11.2012

Hotline Cook

Joe’s Bar and Grill
08.2006 - 04.2010

Hostess/Food runner

Lulus bar and Grill
02.2005 - 06.2006

Assistant Manager

Spencer Gifts
12.2004 - 06.2005

High School Graduate -

Maui High School
Diana Foti