Diana Freeman
Sandwich,Illinois
Summary
Goal-oriented Sales Service Representative equipped with strong customer relations and inventory management skills. Flexes with changing demands and unique customers' needs to deliver customized solutions and maximize company profit. Results-oriented sales representative engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
36
36
years of professional experience
Work History
Sales Service Representative
Mondelez International
05.2019 - Current
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Troubleshot sales and service operations to increase profitability and bring positive organizational change.
- Stocked and merchandised products at route locations, keeping every vendor well-supplied with enough product to meet forecasted sales level.
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Administrative Assistant
KDF Distribution, Inc.
12.2008 - 12.2022
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
- Developed filing system for historical documents, preserving important company records and improving access to information.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
Deli Clerk/Cheese Specialist
Jewel Food Stores/ Albertsons
07.2015 - 04.2019
- Greeted customers at counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
- Enhanced product presentation by arranging visually appealing displays and catering trays.
- Collaborated with management to plan and execute successful cheese promotions and events.
- Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
- Trained new employees on best practices related to cheese handling, cutting techniques, sanitation procedures, and customer service expectations.
Deli Department Manager/Deli Clerk
Cub Foods/ Supervalu
09.1988 - 11.2007
- Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
- Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
- Maintained a clean and sanitary deli environment, adhering to health department regulations and company policies.
- Established efficient workflows within the department for improved productivity among all staff members.
- Trained, supervised and evaluated deli staff to align compliance with company and county health and safety regulations.
- Controlled inventory costs by carefully managing portion control and reducing waste.
- Conducted regular equipment maintenance checks, ensuring safe operation of slicers, scales, refrigeration units, and other tools within the department.
Education
Associate of Applied Science - Paraprofessional Education
Waubonsee Community College
05.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Work Prioritization
- Sales expertise
- Adaptability and Flexibility
- Data Entry
- Territory Management
- Administrative and Office Support
- Excellent Communication
- Computer Skills
- Customer service excellence
- Account Management
Timeline
Sales Service Representative
Mondelez International
05.2019 - Current
Deli Clerk/Cheese Specialist
Jewel Food Stores/ Albertsons
07.2015 - 04.2019
Administrative Assistant
KDF Distribution, Inc.
12.2008 - 12.2022
Deli Department Manager/Deli Clerk
Cub Foods/ Supervalu
09.1988 - 11.2007
Associate of Applied Science - Paraprofessional Education
Waubonsee Community College
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