Diana Frillici
Spencerport
Summary
Clinical applications professional with proven track record in managing and optimizing clinical software systems. Known for fostering collaborative team environments and achieving impactful results through strategic planning and adaptability. Highly skilled in workflow optimization and user training.
Overview
28
28
years of professional experience
Work History
Clinical Applications Manager/PACS Administrator
ELIZABETH WENDE BREAST CARE, LLC
06.2005 - Current
- Managed all clinical applications for a well-known radiology office serving over 500 patients per day and 120,000 exams per year, including mammography, MRI, ultrasound and core biopsy
- Extensive knowledge of PACS (Picture Archiving Communication System) and Electronic Medical Record
- Work closely with EMR software programmer
- Manage IT department staff, vacation requests, and complete staff evaluations
- Focus on reducing redundancies in EMR system's workflow, and increasing efficiency in patient care coordination by optimizing clinical workflows.
- Collaborated with IT department to troubleshoot technical issues, improving system reliability and user experience.
- Enhanced staff training by developing educational materials on the use of clinical software systems.
- Provided feedback to other project team members and managers to improve deliverables.
- Facilitated successful software upgrades by coordinating testing, training, and rollout procedures for clinical staff.
- Guided planning efforts for future technology investments aimed at meeting evolving organizational needs.
- Improved patient care by implementing innovative clinical applications and optimizing existing processes.
- Served as liaison between end-users and health IT team.
- Applied medical subject matter knowledge to improve IT systems and functions.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Negotiated contracts with vendors for software solutions or services resulting in cost savings without compromising quality standards.
Medical Records Supervisor
ELIZABETH WENDE BREAST CARE, LLC
09.2016 - 09.2022
- Managed team of Medical Records Specialists to maintain privacy and accuracy of patient records
- Extensive knowledge of HIPAA security and privacy guidelines, as well as retention guidelines
- Instrumental in the transition from paper to digital records
- Knowledge of Powershare, LifeImage and RHIO
- Contributed to quality improvement initiatives by identifying areas for streamlining processes within the Medical Records Department.
- Oversaw the processing of subpoenas and requests for release of information while maintaining patient privacy rights.
- Developed and implemented departmental protocols for efficient records management, ensuring accuracy and organized storage of medical data.
- Reduced errors in record-keeping by conducting regular audits and providing staff training on best practices.
- Led process improvement initiatives, identifying areas in need of optimization and implementing changes to enhance departmental efficiency.
- Maximized team productivity with effective scheduling, task delegation, and performance monitoring.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA regulations and institutional policies.
- Streamlined medical records management by implementing efficient filing systems and digital archiving.
- Oversaw secure transfer of patient records to other health care providers to support requests and authorizations.
Medical Assistant/Call Center Scheduler
ELIZABETH WENDE BREAST CARE, LLC
08.1997 - 06.2005
- Delivered support to radiologists in an extremely fast paced environment
- Kept radiologists on task and assisted with ultrasound exams as well as fine needle aspirations
- Scheduled screening and diagnostic appointments
- Requires attention to detail and outstanding organizational skills
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Education
MASTER OF SCIENCE (M.S.) - COUNSELOR EDUCATION
SUNY BROCKPORT
New York, NY05.2000
BACHELOR OF SCIENCE - GENERAL PSYCHOLOGY
SUNY BROCKPORT
New York, NY05.1997
Skills
- Electronic Health Records
- Application Management
- Medical Terminology
- Attention To Detail
- Computer Skills
- Microsoft Office
- PowerPoint
- Excel
- Interpersonal Skills
- Leadership Development
- Knowledge of Clinical Applications
- Ability To Multitask
- Customer Service
- Leadership Skills
- HL7
- DICOM
- Clinical workflow analysis
- Scheduling software proficiency
- Healthcare IT systems
- Training and support
- Written and verbal communication
- Workflow optimization
- Software configuration
- Direct patient care
- Data analytics
- Clinical informatics expertise
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Medical Records Supervisor
ELIZABETH WENDE BREAST CARE, LLC
09.2016 - 09.2022
Clinical Applications Manager/PACS Administrator
ELIZABETH WENDE BREAST CARE, LLC
06.2005 - Current
Medical Assistant/Call Center Scheduler
ELIZABETH WENDE BREAST CARE, LLC
08.1997 - 06.2005
MASTER OF SCIENCE (M.S.) - COUNSELOR EDUCATION
SUNY BROCKPORT
BACHELOR OF SCIENCE - GENERAL PSYCHOLOGY
SUNY BROCKPORT
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