Diana Frysz
Buffalo,NY
Summary
Enthusiastic worker with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
12
12
years of professional experience
Work History
Cahsier
Joes Kwik Mart
Williamsville, NY
10.2020 - Current
- Greeted customers and responded to inquiries in a friendly and professional manner.
- Scanned items, accepted payments, and provided change as necessary.
- Counted money in cash drawers at the beginning of shifts to ensure that amounts were correct and that there was adequate change.
- Maintained cleanliness of checkout areas.
- Processed returns and refunds according to company procedures.
- Organized shelves and displays to maintain an orderly appearance throughout the store.
- Monitored levels of supplies such as paper rolls, ribbons, ink cartridges.
- Performed cashier opening and closing duties such as counting out tills.
- Stocked shelves with new merchandise when needed.
- Trained new employees by providing knowledge of specific store tasks and policies.
Front Desk Receptionist/ Childcare
Esporta
Amherst, NY
12.2022 - 09.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts, in accordance with company policies.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Updated customer information in databases regularly to ensure accuracy of records.
- Welcomed guests to front desk and engaged in friendly conversations while conducting check-in process.
- Maintained records of attendance, progress reports, incident reports, and other documents related to child care services.
- Planned and implemented age-appropriate activities for children in a child care setting.
- Maintained child care and safety until released to parent or guardian.
Cashier
711 Gas Station
Williamsville, NY
08.2019 - 10.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Stocked service stations with food items such as condiments, salads, desserts, and beverages.
- Checked temperatures of freezers, refrigerators and heated ovens to ensure proper functioning.
- Cooked a variety of foods according to customer orders or supervisors' instructions.
- Ensured that all health regulations regarding food handling were followed during preparation process.
- Carried out routine maintenance on kitchen appliances such as dishwashers and stoves.
Hostess
Eagle House Restaurant
Williamsville, NY
09.2019 - 04.2020
- Greeted guests warmly upon arrival, seating them promptly.
- Verified reservations and wait times with customers.
- Maintained a clean and organized dining area.
- Assisted in preparing the restaurant for opening and closing shifts.
- Assisted servers in bussing tables when needed during busy periods.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Shift Leader
Kwikfill
Cheektowaga, NY
12.2017 - 08.2019
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Confirmed accuracy of daily sales reports before submitting them to management for review.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Managed inventory levels by monitoring stock levels, ordering supplies when necessary, and ensuring product quality was up to standard prior to use or sale.
- Performed basic maintenance tasks such as changing light bulbs or replacing broken equipment parts as needed.
- Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Checked orders for quality and completeness.
- Coached team members to increase productivity and reduce workplace accidents.
- Assisted general manager with operations game plan and company initiatives implementation.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cashier
Sunoco Aplus
Williamsville, NY
01.2015 - 04.2017
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Performed other duties as assigned by management.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
Food Service Worker
Tim Hortons
Amherst, NY
11.2012 - 01.2016
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Prepared beverages such as coffee, tea, soda..
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Monitored inventory levels of food items used during meal services.
- Followed established cash handling procedures when collecting payment from customers.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Stored perishable food items in freezer or refrigerator to protect from spoilage.
Education
Cosmetology - Hair And Makeup
Empire Beauty School
Cheektowaga, NY08.2022
High School Diploma -
Williamsville South High School
Williamsville, NY06.2013
Skills
- ID Verification
- Customer Service
- Returns Processing
- Product Recommendations
- Cash Handling
- Payment Collection
- Ordering and Stocking
- Loyalty Program Promotion
- Sales Expertise
- Customer Relations
- Cleaning and Sanitizing
- Guest Inquiries
- Time Management Skills
- Stocking and Replenishing
- Liquor Law Compliance
- Order Taking
- Complex Problem-Solving
- Conflict Resolution
- Staff Training
Timeline
Front Desk Receptionist/ Childcare
Esporta
12.2022 - 09.2023
Cahsier
Joes Kwik Mart
10.2020 - Current
Hostess
Eagle House Restaurant
09.2019 - 04.2020
Cashier
711 Gas Station
08.2019 - 10.2020
Shift Leader
Kwikfill
12.2017 - 08.2019
Cashier
Sunoco Aplus
01.2015 - 04.2017
Food Service Worker
Tim Hortons
11.2012 - 01.2016
Cosmetology - Hair And Makeup
Empire Beauty School
High School Diploma -
Williamsville South High School
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