Diana Fuller
Houston,TX
Summary
Experienced people, process, and project manager with a high-level skill set in building high-efficiency teams, Continuous Improvement, Project Setup, and management, as well as strong analytical skills. High-level overview of leadership skillset: Maintaining Effective Communication, Continuous Process Improvement, Driving Results, and Cross-Departmental Collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Director of Engineering Operations
ARCXIS
06.2022 - Current
- Optimized operations by identifying bottlenecks, implementing best practices, and providing targeted training to staff.
- Increased production capacity by upgrading systems and optimizing process workflows.
- Maintained consistent and effective communication to keep an entirely remote-based team connected
- Reduced turn times on MEP Engineering files by 27% within 12 months by finding and creating efficiencies in full sales to delivery process
- Exceeded quality objectives within 10 months of leading this team by evaluating final deliverables and market standards and then creating a workflow that focused on QC controls and training to those standards.
- Developed high-performing engineering teams through strategic hiring, focused mentoring, and performance management initiatives.
- Improved customer satisfaction ratings with proactive communication, addressing concerns promptly, and seeking feedback for improvements.
Director of Project Operations
Quality Built
01.2022 - 06.2022
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas
- Drove full lifecycle project management by overseeing, hiring, and training cross-discipline team members
- Organized three-team integration, ensuring all processes and workflows were aligned to create efficiencies from project setup through project closure
- Facilitated company-wide initiatives to develop process improvements that crossed department lines and successfully created engaging workspaces at different levels with successful collaboration
- Revamped Project Coordination's Central Scheduling workflow to create efficiency in Field Operations by 28% reduction of resource waste in travel
Project Coordination Manager
Quality Built
11.2019 - 01.2022
- Managed and motivated employees to be productive and engaged in work
- Accelerated Revenue Realization through effective monitoring of Project Set-Up processes and Revenue & Resource Planning, creating a 33% increase in billing effectiveness
- Works cross-departmentally to ensure all overlapping processes are evaluated and updated consistently
- Implemented 6-week training program on productivity
management, boosting operational efficiency by 15% annually - Managed and motivated employees to be productive and engaged in work
Project Analyst & Project Coordinator
Quality Built
09.2018 - 11.2019
- Coordinated project setup and ongoing review of all facets of the company's performance on over 400 projects
- Assisted in the development of comprehensive project plans, setting realistic timelines and milestones
- Developed team-level reporting and driving results through consistent follow-up
- Executed multiple executive-level reports on a weekly and monthly basis
- Managed multiple Process Improvement Projects while leading a team to produce desired outcomes.
District Marketing Coordinator
H&R Block
08.2015 - 04.2016
- Developed, implemented, and drove marketing initiatives from high-level offices down to community level
- Organized, planned, and led all local marketing events/ street team tactics that offered a high opportunity for growth in the district
- Established relationships with local Tax Office staff, community organizations, and local businesses
- Increased marketing acumen at the office level.
Education
Bachelor of Arts (BA) – English -
University of Illinois
Springfield, IL05.2011
Skills
- Lean Six Sigma – Black Belt Certified
- Team Building with focus on professional development
- Results-Driven
- Resource Management
- Revenue Realization Forecasting
- Strategic Development
- Project Management
- Customer Relationship Management
- Analytical Mindset with Focus on Driving Efficiencies
- Strategic Planning
- Performance Optimization
- Resource Allocation Optimization
- Team Structure Management
- Continuous Improvement
- Vendor Sourcing
Certification
Lean Six Sigma Black Belt (ICGB), Management & Strategy Institute
Timeline
Director of Engineering Operations
ARCXIS
06.2022 - Current
Director of Project Operations
Quality Built
01.2022 - 06.2022
Project Coordination Manager
Quality Built
11.2019 - 01.2022
Project Analyst & Project Coordinator
Quality Built
09.2018 - 11.2019
District Marketing Coordinator
H&R Block
08.2015 - 04.2016
Bachelor of Arts (BA) – English -
University of Illinois
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