Diana Fuller
Carlsbad
Summary
Experienced food service manager professional with a proven track record of effectively leading teams and fostering strong relationships. Demonstrated ability to drive operational excellence and deliver exceptional customer service in fast-paced environments. Skilled in optimizing workflow processes, managing inventory, and ensuring compliance with industry regulations. Adept at training and developing staff to consistently exceed performance goals while maintaining high standards of quality and efficiency.
Overview
20
20
years of professional experience
Work History
First Assignment Manager
Sonic Drive-In
06.2020 - 04.2025
- Executed responsibilities across multiple store areas to maintain operational efficiency.
- Conducted comprehensive training for new crew members to ensure job success.
- Coordinated online testing mandated by corporate office.
- Ensured a positive work environment and maximum performance.
Housekeeper
Travelodge by Wyndham
10.2023 - 02.2024
- Organized and maintained cleanliness of guest rooms.
- Executed hotel cleanliness measures to uphold hospitality expectations.
- Skilled at independently ensuring hotel rooms are flawless before guests' arrival.
Receptionist
Guaranty Title Company
02.2020 - 04.2020
- In this position I answered phone calls and helped costumers find documents they needed for their houses they either bought or sold
- I made desktop deposits in 4 different banking accounts
- I used Word and Excel
- Kept up with orders from the costumers and worked with another employee to make sure they were satisfied
- I am familiar with Citrix, Ramquest, and outlook
- Weekly conference calls
- Did my best to maintain the waiting room, the snacks, drinks and coffee
Costumer Service
Lowe's
08.2019 - 02.2020
- Answer phones to direct calls, help costumers fill orders they have made, load inventory into the costumers vehicles, find misplaced orders, and checkout costumers
Shift Manager
Sonic Drive-In
02.2005 - 12.2011
- Scheduled and directed staff in daily work assignments to maximize productivity
- Successfully managed the activities of 10+ team members in multiple positions
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Counted end of shift cash receipts to ensure accuracy with paper receipts
- Entered daily sales for review by management
- Prepared and submitted nightly bank deposits
- Used Point of Sale register system to complete transactions
- Counted and balanced registers
Education
High school or equivalent - Basic
Faith Christain Academy
Carlsbad, NM01.2008
Skills
- Microsoft Office (2 years)
- Customer Service
- Customer Care
Timeline
Housekeeper
Travelodge by Wyndham
10.2023 - 02.2024
First Assignment Manager
Sonic Drive-In
06.2020 - 04.2025
Receptionist
Guaranty Title Company
02.2020 - 04.2020
Costumer Service
Lowe's
08.2019 - 02.2020
Shift Manager
Sonic Drive-In
02.2005 - 12.2011
High school or equivalent - Basic
Faith Christain Academy
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