Diana Funke
Apache Junction,AZ
Summary
To use my knowledge, skills and experience at its highest level so that I can be a positive asset to any company. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
Work History
General Manager
CubeSmart Self Storage
Apache Junction, AZ
08.2023 - 01.2024
- Built and maintained loyal, long-term customer relationships through effective account management.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Leveraged Nexus and Hive skills to input and compile data gathered from various sources.
- Understood and followed oral and written directions.
- Answered 15-20 calls per shift to assist with customer questions and concerns.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
Property Manager
Argus Professional Storage Management Company
Apache Junction, AZ
01.2023 - 08.2023
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.
- Met with prospective tenants to show property and assess applications or sign leases.
- Inspected properties regularly to identify deficiencies and schedule repairs.
- Directed collection of insurance premiums, taxes and incurred operating expenses.
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Completed day-to-day duties accurately and efficiently.
Office Asst and Maintenance
Falmar RV Park
Apache Junction, AZ
01.2016 - 10.2022
- Public communication
- Assist residents with any issues that arise
- Show available trailers to potential residents
- Acceptance of monthly rent from 28 units
- General landscaping throughout park
- Maintenance, repairs and clean up on trailers after move out
- Drywall, painting, some electrical and plumbing.
Education
High School Diploma -
Lake Stevens High
01.1987
No degree -
Eton Technical Inst.
Skills
- Vendor Relationships
- Facility Management
- Problem Resolution
- Proficient in microsoft word, excel
- Multi-Unit Operation Management
- Customer Relations
- Deadline-Oriented
- Team Player
- Purchasing
- Operations Oversight
- Skilled Negotiator
- Inventory Control
- Verbal and Written Communication
References
- Brandy Taylor, 480-244-8133
- Dannetta Bauders, 480-703-9910
- Elena Swanger, 425-314-9793
- Mike Evans, 480-594-6390
Timeline
General Manager
CubeSmart Self Storage
08.2023 - 01.2024
Property Manager
Argus Professional Storage Management Company
01.2023 - 08.2023
Office Asst and Maintenance
Falmar RV Park
01.2016 - 10.2022
High School Diploma -
Lake Stevens High
No degree -
Eton Technical Inst.
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