Diana Gabriel
Las Vegas,Nevada
Summary
Experienced and goal-oriented professional with a strong background in delivering exceptional customer service. Excels in high-pressure environments and consistently achieves outstanding results. Demonstrates resilience and adaptability in stressful situations, consistently exceeding customer expectations.
Overview
11
11
years of professional experience
Work History
Restaurant Floor Manager
Señior Frog
Las Vegas
03.2017 - Current
- Welcome guests to the venue
- Provide accurate wait times and monitor waiting lists
- Manage reservations
- Escort customers to assigned dining or bar areas
- Provide menus and announce Waiter/Waitress's name
- Greet customers upon their departure
- Coordinate with wait staff about available seating options
- Assisted in revenue growth by contributing innovative ideas for menu development, promotions, and special events.
Assistant Bank Manager
US Bank
Las Vegas
02.2017 - 03.2020
- Responsible for managing the operations segment of the Branch including opening and closing activities
- Ensures the efficient delivery of courteous and professional customer service
- Supports the Branch Manager by ensuring all operational functions are completely and properly performed by the staff; reinforcing and implementing sales and service standards through training, development, motivation and coaching or branch staff; and conveying a feeling of trust, service, security and satisfaction to customer and staff
- Assists both internal and external customers with research and problem solution
- Partners with the Branch Manager in the generation of deposits and other sales activities
- Participates in events aimed at promoting the visibility of the Bank and generating sales
- Assists in breaking down quarterly goals to weekly sales goals for staff
- Ensures compliance with Bank policies and procedures and state and federal regulations
- Manages the teller function, new accounts, ATM balancing, night depository processing, and closing
Bank Teller
Bank of America
Las Vegas
02.2015 - 01.2017
- I was a front-line banking professional who interacts with customers, verifying their identification, processing deposits and withdrawals, and facilitating various financial transactions
Bartender
La Cantina
Las Vegas
11.2013 - 03.2016
- I mixed and served alcoholic beverages based on customer requests
- Their duties include verifying the identification and age of customers, preparing and serving alcoholic beverages, accepting payment from customers, cleaning glasses and bar utensils and balancing cash receipts to record sales
Education
Industry -
National Bartender School
Las VegasBusiness Management -
College of Southern Nevada
Las VegasSkills
- Staff training and development
- Delegation and supervision
- Health and safety compliance
- Sanitation standards
Timeline
Restaurant Floor Manager
Señior Frog
03.2017 - Current
Assistant Bank Manager
US Bank
02.2017 - 03.2020
Bank Teller
Bank of America
02.2015 - 01.2017
Bartender
La Cantina
11.2013 - 03.2016
Industry -
National Bartender School
Business Management -
College of Southern Nevada