DIANA GALVAN
Lake in the Hills
Summary
Adept Office Manager with a proven track record at United Dental Partners, showcasing exceptional organizational skills and a customer-oriented approach. Fluent in bilingual communication and proficient in inventory management, I significantly enhanced office productivity and customer satisfaction. Demonstrates reliability and a quick learning ability, ready to bring expertise and dedication to a dynamic team.
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
14
14
years of professional experience
Work History
Front Desk Receptionist
Lehman and Menis Oral Surgery
05.2024 - 01.2025
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Collected fees and payments.
Office Manager
United Dental Partners
02.2017 - 01.2024
- Make sure days are open in Open Dental for Doctors and block outs are correct
- Check and verify Medi and service history for all patients with insurance through the state, if private insurance make sure there is a complete breakdown.
- Call to confirm and schedule patients accordingly.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Make recalls to remind parents to schedule appointments
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Retail
Lane Bryant
11.2016 - 09.2017
- Organized store merchandise racks by size, style and color.
- Answered customer questions regarding store merchandise, department information and pricing.
- Assembled promotional displays, including quarter and full-size point of purchase displays.
Logistics
Target
11.2015 - 03.2017
- Unload merchandise from the truck, help run the line
- Scan all boxes being unloaded
- Push product to the floor that needs to get replenished
Office Manager
Supreme Tax Office
01.2011 - 04.2015
- Opened the office
- Printed out reports and checks
- Answered phones, make appointments, called clients to pick up checks
- Prepared taxes for clients
- Cleaned the office
- Did the schedule for employees
Education
GED - undefined
Larkin High School
Elgin, Il1995
Skills
- Trusted key holder
- Quick learner
- Very Reliable
- Customer-oriented
- Cash register operations
- Opening and closing procedures
- Inventory management
- Exceptional customer service
- Bilingual
- Willing to travel
Timeline
Front Desk Receptionist
Lehman and Menis Oral Surgery
05.2024 - 01.2025
Office Manager
United Dental Partners
02.2017 - 01.2024
Retail
Lane Bryant
11.2016 - 09.2017
Logistics
Target
11.2015 - 03.2017
Office Manager
Supreme Tax Office
01.2011 - 04.2015
GED - undefined
Larkin High School
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