Professional Summary
Overview
Work History
Education
Skills
Timeline

Diana Garay

Chick-fil-A
Lehigh Acres
20
years of professional experience

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Energetic and multitask and professional with great poise. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations.Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Proactive and meticulous with over 17 years of experience in the restaurant industry.

Work History

Manager

4 Years 2 Months
Chick-fil-A | 04.2015 - 06.2019
  • Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.,
  • Cross-trained existing employees to maximize team agility and performance.
  • Conduct monthly inventory
  • Evaluated report data to proactively adjust and enhance operations.
  • Developed and maintained relationships with customers.
  • Accomplished multiple tasks within established timeframes.
  • Established and work on schedules based on the sales projections of last year.”
  • Approved regular payroll submissions for employees.
  • Onboarded new employees with training and new hire documentation.
  • Achieved or exceeded financial goals on last year sales
  • In charge of night shift and overseeing our sales goal and employees

Manager's Assistant

14 Years 2 Months
McDonald’s | 03.1999 - 05.2013
  • Attended monthly sales meetings and reported pertinent information to employees.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Monitored cash intake and deposit records
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
  • Conducted monthly inventories
  • Developed and maintained relationships with customers
  • Accomplished multiple tasks within established timeframes.

Education

Certificate - MEDICAL ADMINISTRATION

South Texas Votech | 1900 North Expy O Brownsville,TX | 09-2010

High School Diploma

James Pace High School | 314 W Los Ebanos BLVD | 05-1998

Skills

Strategic planning
Policies and procedures
Staff Management
Sales and Marketing
Cash Handling
Operations management
Business administration
Schedule optimization
Coaching and mentoring
Business planning
Improvement initiatives

Timeline

Manager

Chick-fil-A
04.2015 - 06.2019Read More

Manager's Assistant

McDonald’s
03.1999 - 05.2013Read More

South Texas Votech

Certificate from MEDICAL ADMINISTRATION
Read More

James Pace High School

High School Diploma
Read More
Diana Garay