Diana Garza
Cedarcreek,TX
Summary
Customer service professional with proven track record of delivering high-quality support and fostering positive customer relationships. Skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Strong focus on team collaboration, adaptability to changing needs, and achieving impactful results. Known for reliability and results-driven approach.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Sr Customer Service Representative
United Healthcare/Quest Diagnostics
Remote/Temporary Position
01.2026 - Current
- Processed insurance claims accurately and efficiently to ensure timely reimbursements.
- Resolved billing discrepancies through detailed analysis of patient accounts and insurance contracts.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Posted and adjusted payments from insurance companies.
- Located errors and promptly refiled rejected claims.
Facilities Coordinator/Customer Member Services Rep.
SafeRide Health
San Antonio, TX
11.2022 - Current
- Taking inbound calls from Members, Medical Facilities, Transportation Providers and Health Plans.
- Accurately enter ride details to ensure successful ride completion.
- Actively working with other internal departments to quickly address real-time issues.
- Confirming member eligibility.
- Identifying and assessing Member's additional needs.
Receptionist/Administrative Assistant
Beck Industrial
Converse, TX
03.2022 - 11.2022
- Answer phones and greet visitors.
- Schedule appointments and maintain calendars.
- Create and maintain filing systems, both electronic and physical.
- Prepare communications, such as memos, emails, invoices, reports and other correspondence.
- Experience using SAP for reports and transactions.
Randstad - Capitol Group
San Antonio, TX
03.2020 - 08.2021
- Communicate with shareholders, internal departments, fund clients, and administrative agencies to resolve problems regarding shareholder requests and regulatory requirements.
- Collect, interpret, and apply diverse client/fund information and regulatory guidelines. Interpret shareholder requests and legal documents.
- Process a variety of complex client/shareholder mutual fund transactions, including new account set ups, purchases, redemptions, exchanges, and account maintenance within work standards for productivity and accuracy.
- Excellent oral and written communication, mathematics, PC, and customer service skills.
- Analyze and process advanced financial and non-financial specialized trades. Intricate analysis of prospects, signature guarantee, trust agreements, qualified plan prototypes, wills, divorce decrees, corporate resolutions, make outbound calls to financial advisors and investors to help reach a solution.
- Provide support to relationship manager(s).
Sales planner Assist.
Coca-Cola Company
San Antonio, TX
12.2015 - 12.2019
- Communicate equipment schedules through daily reporting and release activities and delivery process for customer accounts Partner with EQS Territory Managers, On Premise Sales Reps and CCNA
- Coordinate, planning and scheduling equipment placements, movements, and removals for vendor, cooler and fountain equipment.
- Identify and communicate scheduling opportunity associated with delayed customer service and scheduled service level agreements
- Assist with managing install technician productivity and efficiency as it pertains to travel distance and install schedules.
Education
High school or equivalent - Business
San Antonio For Christ
San Antonio, TX05-1988
Skills
- Customer Service - 20 years
- Data Entry - 20 years
- Interpersonal skills - 20 years
- Written and Verbal communication - 20 years
- Microsoft Word and Excel - 10 years
- Problem-solving - 20 years
- Willingness to learn
- SAP Experience
- Filing
Certification
06/21 - Life, Accident & Health License – Medicare Sales training
Languages
Spanish
Full Professional
Interests
- Learning new cooking techniques and expanding my culinary skills
- Dancing
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Interior Design
Timeline
Sr Customer Service Representative
United Healthcare/Quest Diagnostics
01.2026 - Current
Facilities Coordinator/Customer Member Services Rep.
SafeRide Health
11.2022 - Current
Receptionist/Administrative Assistant
Beck Industrial
03.2022 - 11.2022
Randstad - Capitol Group
03.2020 - 08.2021
Sales planner Assist.
Coca-Cola Company
12.2015 - 12.2019
High school or equivalent - Business
San Antonio For Christ