Diana Genao
New York,NY
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success.
Overview
7
7
years of professional experience
Work History
Case Manager
Samaritan Daytop Village
09.2022 - Current
- Helped patients receive appropriate, high-quality care with reasonable results.
- Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
- Evaluated treatment plans against individual goals and healthcare standards.
- Managed support services and fostered communication among social workers, therapists, hospital staff and patients.
- Managed caseload of 25 children in welfare system to provide comprehensive, community-based care.
Family Advocate
St Dominics Family Services
11.2021 - 09.2022
- Partnered with families and provided resources to build growth that promoted better self-reliance.
- Conducted home visits and kept in contact with families by phone in accordance with agency policies.
- Utilized task prioritization and data organization skills to effectively manage large caseload.
- Followed data security regulations to keep client information confidential.
- Served as liaison between students, homes, schools, family services, child guidance clinics, courts, protective services, doctors and other contacts to help children facing problems such as disabilities, abuse or poverty.
- Identified appropriate community resources and provided referrals for services.
- Worked with community resources to engage youth in pro-social activities and help families access services.
On Call Case Manager
Avondale Care Group
12.2019 - 12.2021
- Documented conversations with customers in regards problems and solutions.
- Reviewed customer profile to determine current issues and potential solutions
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Communicated with patients with compassion while keeping medical information private.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Created and maintained facility documents and records, maintaining accuracy while managing sensitive data.
- Helped patients receive appropriate, high-quality care with reasonable results.
Case Manager
Caring Professionals Inc
12.2018 - 12.2020
- Coordinate and schedules health care staff in accordance with client needs employee's qualifications and availability
- Counsels employees regarding policies and procedure
- Documents changes in service hours
- Documents service and performance issues relating to clients ans employees.
Case Manager
Housecalls Home Care
06.2017 - 12.2018
- Carrie out supervisory responsibilities in accordance with organization policies and applicable laws for Personal Care Aids
- Responsibility includes training employees, planning assignments and directing work monitoring attendance, addressing complaints and resolving problems
- Follow ups to make sure PCA reports to assignments properly
- Ensure all shifts are filled in order to meet patients needs and maintain/ increase revenues.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations and procedural costs.
Education
Bachelor of Arts - Sociology
Southern New Hampshire University
Hooksett, NH05.2026
Skills
- Microsoft Office
- Time management
- Coordination skills
- Strong interpersonal skills
- Case management
- Crisis services coordination
- Client advocacy
- Conducting interviews
Timeline
Case Manager
Samaritan Daytop Village
09.2022 - Current
Family Advocate
St Dominics Family Services
11.2021 - 09.2022
On Call Case Manager
Avondale Care Group
12.2019 - 12.2021
Case Manager
Caring Professionals Inc
12.2018 - 12.2020
Case Manager
Housecalls Home Care
06.2017 - 12.2018
Bachelor of Arts - Sociology
Southern New Hampshire University
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