Diana Gomez
Lake Forest,CA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
7
7
years of professional experience
Work History
COSTUMER SERVICE /Head Cake Decorator
IT'S ALL ABOUT THE CAKE
Dana Point, CA
04.2019 - Current
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Assisted with general administrative tasks and projects, resulting in a positive impact on the company's overall performance
- Demonstrated strong attention to detail, provided support to management, constructed comprehensive spreadsheets and presentations for team meetings, creating visuals that highlighted successes and drove actionable.
- Collaborated with clients to develop personalized cake concepts, resulting in memorable events.
- Reduced waste by effectively managing inventory and utilizing ingredients efficiently.
- Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
- Maintained a clean and sanitary work environment, adhering to strict food safety regulations.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
ASSISTANT /Receptionist Assistant
STONE JAM OC
Orange, CA
04.2017 - 09.2019
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Assisted with appointment scheduling for clients, improving overall office organization and time management.
- Effectively managed front desk operations, ensuring a professional and welcoming environment for all visitors.
- Increased client retention by providing exceptional customer service during check-in and check-out processes.
- Facilitated communication between staff members and clients, addressing concerns promptly and professionally.
- Collaborated with team members to plan and execute successful office events, fostering a positive work culture.
- Confirmed appointments, communicated with clients, and updated client records.
Education
CERTIFICATE BUSINESS LEADERSHIP -
SADDLEBACK COLLEGE
Mission Viejo, CA01.2025
Pastry Chef / Degree -
Instituto Gastronomico de Aguascalientes
01.2014
Marketing and Business -
Universidad del Vallde de Mexico
01.2009
HighSchool /Degree -
Universidad del Vallde de Mexico
01.2006
Skills
- Detail oriented
- Problem solving
- Compassionate & empathetic
- Data analysis
- Credit card payment processing
- High-energy attitude
- Inbound and Outbound Calling
- Conflict mediation
- Adaptability and flexibility
- Office equipment operation
- Team collaboration
- Caring an empathetic willing to lead
- Keen Eye for Detail
- Calendar Management
- Document Preparation
- Scheduling Appointments
Languages
Spanish
Native or Bilingual
English
Professional Working
computer skills and tools
- MS Office
- E mail
- Social media
- Presentation
Timeline
COSTUMER SERVICE /Head Cake Decorator
IT'S ALL ABOUT THE CAKE
04.2019 - Current
ASSISTANT /Receptionist Assistant
STONE JAM OC
04.2017 - 09.2019
CERTIFICATE BUSINESS LEADERSHIP -
SADDLEBACK COLLEGE
Pastry Chef / Degree -
Instituto Gastronomico de Aguascalientes
Marketing and Business -
Universidad del Vallde de Mexico
HighSchool /Degree -
Universidad del Vallde de Mexico