Proven track record in enhancing child safety and emotional well-being at Calvary Chapel Christian School Downey, demonstrating exceptional skills in cleaning, sanitizing, and child supervision. Leveraged caring and responsible, nurturing environment, achieving significant improvements in behavior and social interaction among diverse age groups. Excelled in classroom organization and activities planning, contributing to a positive and engaging learning atmosphere.
Hi, I’m
Diana Gomez
Paramount,CA
Summary
Overview
22
years of professional experience
Work History
Calvary Chapel Christian School Downey
Daycare Assistant
09.2018 - 05.2024
Job overview
- Maintained clean, neat and hazard-free areas to protect kids, personnel and families.
- Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Provided lunchtime assistance to monitor children, assist with eating and serve food.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Taught children to organize toys, wash hands, and share by leading by example.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
- Enforced rules and managed behavior through developmentally appropriate discipline.
- Restocked supplies and personal hygiene products for use by students.
- Encouraged language acquisition through story time sessions, incorporating props and visuals to enhance comprehension skills.
- Kept children between ages of Number and Number safe and secure with vigilant oversight.
- Coordinated engaging arts-and-crafts projects for students to express their creativity while developing fine motor skills.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Promoted learning and social development through structured and unstructured playtime.
- Planned and implemented crafts and other activities to spark interest and enhance development.
- Organized materials for hands-on learning experiences that encouraged creativity and exploration in various subject areas.
- Facilitated group play activities that promoted social interaction, teamwork, and problem-solving skills among children.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Implemented emergency procedures when necessary to maintain the safety of all participants within the daycare setting.
- Addressed behavioral concerns promptly by working closely with lead teachers and parents to implement corrective actions.
- Interpreted for Language-speaking parents and guardians
- Monitored children's activities to verify safety and wellbeing.
- Read stories, sang songs and facilitated creative play.
- Provided support and guidance to children in conflict resolution.
- Dispensed snacks and meals to children in accordance with nutritional guidelines.
- Worked closely with fellow staff members in developing and implementing educational and recreational activities.
- Encouraged children's emotional and social development.
- Handled daily administrative tasks efficiently to minimize time away from children.
- Instructed children in crafts and other activities to promote gross and fine motor skills.
- Responded to inquiries from parents and guardians.
- Used positive reinforcement techniques to promote patience and other good behaviors in children.
Bank of America
Teller Operations Specialist
01.2002 - 06.2012
Job overview
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Provided exceptional support during audits, gathering necessary documentation for seamless evaluations.
- Assisted managers in monitoring key performance indicators, identifying areas for improvement within daily operations.
- Collaborated with colleagues to achieve branch goals, contributing to a unified work atmosphere.
- Assisted customers in resolving issues, providing prompt and professional service at all times.
- Streamlined teller operations by implementing effective cash management procedures.
- Maintained compliance with bank regulations, regularly updating knowledge on industry standards.
- Increased customer retention by consistently delivering excellent service and building rapport.
- Balanced cash drawer accurately each day, minimizing discrepancies within branch accounting records.
- Improved operational efficiency by assisting in the development of new policies and procedures.
- Performed routine maintenance on teller equipment, ensuring optimal performance throughout the day.
- Managed high-volume transactions with precision, ensuring accuracy and timely completion.
- Safeguarded bank assets through strict adherence to security protocols during daily operations.
- Supported team members through training and mentoring, fostering a positive work environment.
- Handled complex transactions, troubleshooting problems as they arose to ensure efficient resolution.
- Reduced transaction errors by maintaining accurate records and performing regular audits.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Processed customer transactions promptly, minimizing wait times.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Maintained accurate records of customer transactions in line with bank procedures.
- Followed up on customer complaints and provided solutions to enhance customer satisfaction.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Counted, verified and handled bank deposits and armored car transactions.
- Executed wire transfers, stop payments and account transfers.
- Referred customers to other banking departments for specialized services.
- Monitored and verified suspicious activity on customer accounts.
- Trained new hires on customer service policies and procedures.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Received loan and utility payments, sending funds to correct destinations.
- Received mortgage, loan or public utility bill payments, verifying payment dates and amounts due.
Education
Paramount High School Paramount, CA
Graduate from High School
1997
University Overview
Skills
- Cleaning and sanitizing
- Infant Care
- Health and safety
- Classroom Organization
- Activities Planning
- Friendly and Respectful
- Caring and Responsible
- Child Supervision
Timeline
Daycare Assistant
Calvary Chapel Christian School Downey
09.2018 - 05.2024
Teller Operations Specialist
Bank of America
01.2002 - 06.2012
Paramount High School
Graduate from High School
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