Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Diana Gomez

Buckeye,Arizona

Summary


Knowledgeable customer service in sales and medical environments with strong background in delivering high-quality customer support and resolving client issues effectively. Proven ability to handle diverse customer inquiries and maintain high satisfaction ratings. Demonstrated communication and problem-solving skills to enhance customer experiences.

Overview

22
22
years of professional experience

Work History

Customer Service Associate

Amazon
01.2022 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Enhanced customer satisfaction by effectively addressing inquiries and resolving issues.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Customer Service Representative

U-Haul
09.2019 - 10.2020
  • Communicated with U-Haul customers to identify what they were looking for in order to resolve problem and recommendations in proper moving supplies or storage solutions for their moving needs.
  • Communicated clearly and effectively to all callers, promoted teamwork and call center success.
  • Promoted good listening skills, manage length of calls, Spanish interpretation and recognize and manage assertive callers.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assistant Manager

Dominion Self Storage
06.2018 - 09.2019


  • Coordinated with new and existing customer in their storage needs.
  • Updated insurance coverage.
  • Processed rental agreements on units and vehicles.
  • Promoted marketing and reaching out to vendors.
  • Spanish interpretation.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.

Supervisor

Arizona Department Of Administration
03.2003 - 03.2008
  • Supervised member services daily functions which provided service to all state employees, retirees, retirement systems, COBRA, FMLA, Child Support Orders and Short term/Long term disability participants.
  • Verified insurance eligibility and maintained correct insurance records for all members.
  • Responsible for review and the input of new hires, qualified life events, new retirees, and employee terminations.
  • Calculated and determined correct deductions for insurance payroll purposes.
  • Verified time sheets and submitted supply orders.
  • Trained all Agency Benefit Liaisons as well as ADOA member services representatives.
  • Utilized State of Arizona HRIS system database, Microsoft Word, Excel, and Power Point.
  • Great at multi-tasking and Spanish translation.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Education

General Studies

Agua Fria
Avondale, Arizona

Skills

  • Empathy
  • Sale of Proficiency
  • Computer skills
  • Interpersonal skills
  • Fluent in Spanish
  • Team collaboration
  • Positive Attitude
  • Customer service
  • Problem resolution

Languages

Spanish
Native or Bilingual

Timeline

Customer Service Associate

Amazon
01.2022 - Current

Customer Service Representative

U-Haul
09.2019 - 10.2020

Assistant Manager

Dominion Self Storage
06.2018 - 09.2019

Supervisor

Arizona Department Of Administration
03.2003 - 03.2008

General Studies

Agua Fria

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Diana Gomez