Diana Gomez
La Habra,CA
Summary
Dedicated bilingual administrative professional with over 10 years of experience supporting dynamic office environments and retail operations. Expertise in customer service, scheduling, payroll, and healthcare administration ensures seamless operations and enhances team productivity. Recognized for reliability and attention to detail, along with a passion for fostering organized and efficient workspaces. Medical Assistant Graduate equipped with strong interpersonal and technical skills to contribute effectively to team success.
Overview
12
12
years of professional experience
Work History
Front Office Assistant
Chiropractic Inc
03.2024 - 01.2025
- Greeted visitors, boosting satisfaction and optimizing office efficiency
- Scheduled appointments, enhancing access and minimizing wait times
- Managed communications, ensuring timely responses and clear information
- Organized patient files, supporting accurate records and confidentiality
- Handled billing, ensuring precise transactions and financial integrity
Administrative Assistant/Recruiter/Payroll
TQ Staffing Services
06.2021 - 11.2022
- Managed 30 daily calls, guiding candidates through job applications and inquiries
- Facilitated client interviews by sourcing qualified candidates, enhancing recruitment success
- Clarified job duties and benefits to candidates, ensuring clear understanding of roles
- Reviewed payroll documents for accuracy, implementing necessary adjustments for precision
- Served as primary contact for payroll, ensuring efficient resolution of related issues
- Streamlined candidate onboarding processes, significantly reducing time to hire and enhancing client satisfaction with timely placements
Administrative Assistant
QN Labs
11.2012 - 04.2021
- Managed customer inquires, directed calls, and enhanced service efficiency
- Reviewed job orders, ensured accuracy, and streamlined control documents
- Implemented batches for production independently, ensuring timely completion
- Created build assembly orders to coordinate with the warehouse for staging materials required for production
- Trained new employees, contributing to team growth and knowledge sharing
Fulfillment/Sales floor
Target
10.2018 - 01.2020
- Collaborated with team members to streamline the fulfillment process and resolve any issues promptly
- Picked, packed, and prepared online orders for shipment, ensuring accuracy and timeliness
- Restocked shelves and maintained an organized and clean sales floor
- Provided exceptional customer service by assisting customers with product inquiries and ensuring a positive shopping experience
Education
Medical Assistant Diploma -
American Career College
Anaheim, CA01.2024
High School Diploma - undefined
La Sierra High School
Fullerton, CA06.2008
Skills
- Office Administration: Scheduling, Filing, Data Entry, Teamwork, Multitasking, Attention to Detail
- Employment Navigator: Strong Communication, Organized, Management, Interview Preparation
- Customer Support: Phone Etiquette, Problem Resolution, Bilingual - Spanish/English
- Technical: Microsoft Word, Excel, Outlook, Quickbooks, Coats
- Health Care: Medical Terminology, Taking Vitals
- Fulfillment & Sales Floor: Order Processing, Time Management, Team Collaboration, Customer Service
Timeline
Front Office Assistant
Chiropractic Inc
03.2024 - 01.2025
Administrative Assistant/Recruiter/Payroll
TQ Staffing Services
06.2021 - 11.2022
Fulfillment/Sales floor
Target
10.2018 - 01.2020
Administrative Assistant
QN Labs
11.2012 - 04.2021
High School Diploma - undefined
La Sierra High School
Medical Assistant Diploma -
American Career College
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