Diana Gomez
Pasadena
Summary
Experienced HR Professional with over 8 year of experience supporting employees within a large healthcare organization. Skilled in employee relations, HR systems , benefit guidance ,payroll support , case management and customer service . Resolving employee inquiries with professionalism and confidentiality .
Overview
16
16
years of professional experience
Work History
SR HR Service Tech
Md Anderson Medical Cancer Center
7007 Bertner
12.2017 - Current
- Build and maintain positive working relationships with employees, retirees, applicants , and external organizations at all levels throughout MD Anderson Cancer Center .
- Provide professional customer service and HR Support though phone , email ,and in-person interaction while mainlining confidentiality and professional.
- Respond to employee and retiree inquiries regarding HR policies, procedures,benefits, payroll, and employment related matters in a timely and accurate manner.
- Manage high volumed calls and email through the myHR Service Center ,including documenting interactions within the case management system .
- Assist with troubleshooting and resolving complex employee concerns throughout problem solving and communication skills.
- Complete special projects and assignments while meeting departmental deadlines and maintaining attention to detail .
- Assist in new hire processes and employment verification .
- Demonstrate strong verbal and written communication skills while collaborating across departments and teams.
International Asst. Center Patient Access Spec.
MD Anderson Cancer Center Mays Clinic
1220 Bertner
10.2014 - 12.2017
- Coordinated international patient travel arrangements, ensuring compliance with regulations and enhancing overall experience.
- Managed communication between multidisciplinary teams to streamline care for patients from diverse backgrounds.
- Managed high-volumed inbound calls and coordinated patient scheduling for diagnostic testing, chemotherapy , and office visit .
- Registered patients, verified insurance coverage , and obtained prior authorization for medical services and treatments.
- Educated patients regarding financial responsibilities ,billing estimates and available resources .
- Coordinated pathology request and uploaded medial images and records into the life image system
- Responded to patient and provider inquiries through outlook , In Basket and Epic work queues in a timely manner
- Assisted with onboarding and interviewing activities for new hires with the department .
Patient Access Specialist
MD Anderson Cancer Center Hospital
1515 Holcombe Blvd Houston Tx 77030
10.2010 - 10.2014
- Facilitated patient registration processes, ensuring accurate data entry and compliance with hospital protocols.
- Managed insurance verification, streamlining workflows to enhance patient access and minimize delays.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Implemented process improvements that increased accuracy in patient information retrieval and management systems.
- Trained new staff on patient access procedures, enhancing team performance and service quality.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
Patient Service Coordinator - Thoracic MED/Surgery Scheduling Coordinator
Md Anderson Cancer Center
1515 Holcombe Blvd Houston Tx 77030
05.2010 - 10.2011
- Coordinated patient scheduling and appointments, surgery , diagnostic testing, Anesthesia and treatments and consults ensuring efficient workflow across departments.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Developed and maintained communication channels between patients, providers, and support staff.
Education
High School Diploma -
Discover - Leadership Course - DISCOVER Cohort Leadership Course
MD Anderson Cancer Center
7007 Bertner Houston Tx 7703003-2026
Certified Medical Assistant - Medical Assistant
National Institute of Technology
Houston Tx 03-2002
GED -
San Jacinto College
Pasadena, TX01-2001
Skills
- Teamwork and collaboration
- Friendly, positive attitude
- Multitasking
- Dependable and responsible
- Problem-solving
- Customer service
Languages
Spanish
Full Professional
Timeline
SR HR Service Tech
Md Anderson Medical Cancer Center
12.2017 - Current
International Asst. Center Patient Access Spec.
MD Anderson Cancer Center Mays Clinic
10.2014 - 12.2017
Patient Access Specialist
MD Anderson Cancer Center Hospital
10.2010 - 10.2014
Patient Service Coordinator - Thoracic MED/Surgery Scheduling Coordinator
Md Anderson Cancer Center
05.2010 - 10.2011
High School Diploma -
Discover - Leadership Course - DISCOVER Cohort Leadership Course
MD Anderson Cancer Center
Certified Medical Assistant - Medical Assistant
National Institute of Technology
GED -
San Jacinto College