Diana Gomez
Houston,TX
Summary
Dynamic professional specializing in operations management within fast-paced environments. Proven ability to enhance customer satisfaction and drive efficiency through effective team leadership and operational oversight. Committed to achieving organizational goals while ensuring compliance with industry standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Supervisor
Newrest
Houston, TX
06.2025 - Current
- Supervise daily operations for an airline catering company providing onboard services and equipment support to United Airlines.
- Lead, coach, and develop a team of approximately 90 employees in a fast-paced airport environment.
- Coordinate the timely delivery and return of catering equipment to aircraft while meeting strict operational schedules.
- Ensure compliance with safety, security, sanitation, and airline service standards.
- Partner with airline personnel and internal departments to resolve operational issues and maintain on-time performance.
- Investigate and resolve service concerns while maintaining a high level of customer satisfaction.
- Monitor employee performance, provide coaching, and ensure adherence to company policies.
Manager
EINSTEIN BAGELS
HOUSTON, TX
11.2024 - 06.2025
- Resolved customer complaints promptly, enhancing satisfaction and loyalty.
- Assigned and prioritized tasks for departmental employees.
- Delegated and prioritized tasks for departmental employees, ensuring clear responsibility and accountability.
- Offered constructive feedback to team members, boosting overall job performance.
- Managed multiple projects concurrently, ensuring timely completion and alignment with departmental goals.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Assisted travelers at George Bush Intercontinental Airport by providing information and support.
General Manager
DOMINO'S PIZZA
Houston, Texas
12.2023 - 10.2024
- Managed profit goals against budget and prior year, keeping controllable costs within budget.
- Monitored store performance and identified opportunities for improvement.
- Coached and mentored employees across all levels to enhance skill development and team cohesion.
- Coordinated staff training sessions to ensure compliance with company policies and procedures.
- Monitored store performance metrics to identify and implement opportunities for operational improvement.
- Recruited team members to maintain adequate staffing levels.
- Managed profit goals against budget and prior year while maintaining controllable costs within established limits.
Restaurant Waitress
Lupe Tortilla
Houston, TX
11.2022 - 10.2023
- Addressed customer complaints and inquiries promptly, ensuring satisfaction.
- Maintained focus to effectively manage tables and accurately recall orders.
- Prioritized multiple tasks in a dynamic environment and stayed calm and composed.
- Prepared and presented final bill and collected cash or credit card payments.
Store Manager
Whataburger
Houston, TX
09.2021 - 10.2022
- Supervised team of 56, fostering a collaborative work environment.
- Assigned tasks to employees to streamline workflow. to departmental employees, ensuring efficient workflow.
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
- Managed daily labor and sales operations to ensure efficient workflow.
- Completed opening, daily and closing procedures/checklists in accordance with company policies/procedures.
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
- Conducted regular staff meetings to foster effective communication and performance.
- Collaborated with staff to develop and carry out processes.
- Conducted weekly and monthly inventory checks to maintain stock accuracy.
Restaurant waitress/Manager on Duty
SOTOS CANTINA
HOUSTON, TX
02.2017 - 02.2020
- Supervised team of 18, managing service for 40 tables daily.
- Trained new employees on restaurant practices to ensure consistent service standards.
- Managed timekeeping and weekly shift scheduling.
- Addressed customer concerns promptly to enhance satisfaction.
Education
Associate of Science - Social Studies
CATHOLIC UNIVERSITY
Venezuela01-2003
Some College (No Degree) -
LONE STAR COLLEGE HOUSTON
HoustonSkills
- Staff scheduling
- Team management
- Customer focus
- Shift management
- Team leadership
- Food safety compliance
- Operational efficiency
- Point of sale (POS) system operation
- Safe food handling
- Customer engagement
- Catering operations experience
- Food service background
Certification
- Certification: TABC and Food Handler
- Food Safety Management Principles Certificate
- ServSafe Certification, completed October 2021
- Texas Food Manager Certification Program
LANGUAGES
English, Spanish, Native or Bilingual
Accomplishments
Supervised team of 90 staff members.
Timeline
Supervisor
Newrest
06.2025 - Current
Manager
EINSTEIN BAGELS
11.2024 - 06.2025
General Manager
DOMINO'S PIZZA
12.2023 - 10.2024
Restaurant Waitress
Lupe Tortilla
11.2022 - 10.2023
Store Manager
Whataburger
09.2021 - 10.2022
Restaurant waitress/Manager on Duty
SOTOS CANTINA
02.2017 - 02.2020
Associate of Science - Social Studies
CATHOLIC UNIVERSITY
Some College (No Degree) -
LONE STAR COLLEGE HOUSTON