Diana Gonzalez
Thousand Palms,California
Summary
Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Motivated and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
10
10
years of professional experience
Work History
Bartending/Server
Kilos Cantina
01.2019 - 01.2022
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
Server
Hard Rock Cafe
07.2016 - 02.2017
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Bartender
Agua Caliente Casino
03.2015 - 04.2016
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Maintained impeccably clean, attractive and well-stocked bar area.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
Barista Shift Lead
Starbucks
06.2012 - 02.2015
- Served customers quickly and efficiently and created strategies to prevent delays.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Memorized ingredients and recipes for wide variety specialty drinks.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
Education
Associate of Arts - English
College of The Desert
Palm Desert, CA01.2011
Skills
- Guest Engagement
- Safe Food Handling
- Courteous customer service
- Supply Restocking
- Table Setting Knowledge
- Cash Handling
- Anticipating customers needs
Timeline
Bartending/Server
Kilos Cantina
01.2019 - 01.2022
Server
Hard Rock Cafe
07.2016 - 02.2017
Bartender
Agua Caliente Casino
03.2015 - 04.2016
Barista Shift Lead
Starbucks
06.2012 - 02.2015
Associate of Arts - English
College of The Desert
Similar Profiles
Mary AngelMary Angel
Front Desk Receptionist at Kilos BoneyardFront Desk Receptionist at Kilos Boneyard
Bianely RayaBianely Raya
Front Desk Assistant at Athletic Ambitions X Kilos BoneyardFront Desk Assistant at Athletic Ambitions X Kilos Boneyard
BRADY WALDALBRADY WALDAL
Restaurant Manager at La CantinaRestaurant Manager at La Cantina
Eddy AvilaEddy Avila
New Homes Sales Representative at LGI HomesNew Homes Sales Representative at LGI Homes
William SensoWilliam Senso
Executive Director/President of Operations at Thousand Palms Chamber Of CommerceExecutive Director/President of Operations at Thousand Palms Chamber Of Commerce