Diana Gonzalez
Fishkill,NY
Summary
Experienced professional seeking a challenging position in the financial service industry. Utilize skills and expertise to contribute to organizational success. Adept at driving strategic initiatives, optimizing financial performance, and delivering exceptional client service. Committed to staying updated on industry regulations and best practices for compliance and superior results.
Overview
21
21
years of professional experience
Work History
KYC Operations Assoc Analyst
Citibank N.A.
10.2019 - 05.2024
- Create and maintain KYC records by obtaining information from internal and external sources (firm website, regulatory websites, LexisNexis, etc)
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating managing and reporting control issues with transparency.
- Conduct regulatory and sanction screening as well as review domestic and consumer cases and support complex periodic review process.
- Validate the information within KYC records and Customer Identification Program (CIP) documents to ensure completion and accuracy
- Partner with Relationship Management and Compliance teams to assist with the preparation, development, due diligence and approval of the electronic Know Your Client (KYC) record and supporting appendices
- Conduct background checks/intelligence/customer research/transactional analysis.
- Review clients account activity, statements, internet search, clients profile information.
- Ensure KYC records incorporate local regulatory requirements / Global Business Support Unit (BSU) Standard.
- Client outreach: outgoing and incoming calls to clients and branches to accelerate account reviews.
Business Analyst and Reportage Specialist
J.P Morgan Chase Bank N.A.
07.2016 - 10.2019
- Produce KYC Summary reports based on analysis of historical activity of the firm's correspondent banking clients' top transacting clients
- Review raw data wire transactions and results of open source research for AML/TF risk and escalate to appropriate parties (i.e AML Investigations for SAR filing, Banker for KYC renewal call)
- Review transaction for PEPs, OFAC Sanctions countries, unusual transactions typologies (i.e Patterns, values) and consistency with corresponding banking client's overall expected wire activity.
- Assess and assign NAICS/industry type to correspondent banking client's top transacting clients after through open source research and analysis of results
- Participate in development, testing, training and continual assessment of new web-based user interface system
- Perform supervisory quality review of reports completed by new joiners.
Store Manager
Emes NY Shoe Store
11.2014 - 06.2016
- Responsible for operations, sales and merchandise for shoe retail business
- Approved contracts to maintain proper inventories, negotiated import and export of merchandise, and traveled to manage factory operations abroad
- Formulated pricing policies and promotions by reviewing merchandising results
- Supervised daily store operations including scheduling employees.
Personal Banker
J.P Morgan Chase & Company
05.2011 - 10.2014
- With a control mindset, combined customer service and relationship building with teamwork and multitasking daily to achieve monthly, quarterly and annual individual and team goals
- Engaged customers to understand their financial needs in order to deliver customized products and solutions on my own or with partners (e.g Lending Officers, Business Bankers, Financial Advisors)
- Built lasting relationships with customers focused on identifying current and future opportunities to enhance their banking experience.
- Opened accounts of varying complexities, instructed domestic and international wires, delivered simple banking services.
- Participated in the hiring process, assisting the Branch Manager with interviewing and training activities (e.g
- Product knowledge)
- Trained as Sales Manager for one year, assisting manager with monthly internal control to ensure all branch staff is proficient in their knowledge of KYC/AML/BSA regulatory requirements
- Complied with all firm policies, procedures and regulatory banking requirements, and filed branch SAR reports and CTR report
Personal Banker
Citibank N.A.
05.2003 - 04.2011
- Focused on providing excellent customer service while delivering banking products and services
- Instructed domestic and international wire transfers
- Performed operational task to support branch compliance and efficiencies
- Responsible for branch CTR reports and Balance Fluctuation reports daily, confirming if customer activity was consistent with the expectations, and reviewing for red flags
- Identified and referred cross-selling opportunities to appropriate specialist (e.g Financial Advisers, Mortgage Lending Consultant).
Education
04.2000
Skills
- Investigation and Analysis
- Knowledgeable of laws applicable to money laundering including: Bank Secrecy Act, USA PATRIOT act, US Treasury AML guidelines, OFAC requirements
- Critical thinking
- Adaptability
- Prioritization
- Attention to details
- Communication
- Positive attitude
- Multitasker
- Competency in using external due diligence tools such, LexisNexis
- Quality Control Analysis
- Teamwork
Languages
Spanish
Native or Bilingual
Timeline
KYC Operations Assoc Analyst
Citibank N.A.
10.2019 - 05.2024
Business Analyst and Reportage Specialist
J.P Morgan Chase Bank N.A.
07.2016 - 10.2019
Store Manager
Emes NY Shoe Store
11.2014 - 06.2016
Personal Banker
J.P Morgan Chase & Company
05.2011 - 10.2014
Personal Banker
Citibank N.A.
05.2003 - 04.2011
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