Diana Gonzalez
Gardena,CA
Summary
Proven leader and efficient multitasker, adept at supervising operations and fostering team collaboration at Sidecar Doughnuts & Coffee. Excelled in customer engagement and service excellence, significantly enhancing customer satisfaction. Skilled in inventory management and shift coordination, ensuring operational efficiency and product availability. Demonstrates exceptional organizational abilities and a commitment to excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Leader
Sidecar Doughnuts & Coffee
Manhattan Beach, CA
04.2022 - Current
- (Supervised Daily Operations) Efficiently managed daily store operations, ensuring all tasks, including doughnut preparation, were completed on time and up to company standards
- (Team Leadership) Trained, motivated, and supervised a team of 10+ employees, fostering a collaborative and production work environment while overseeing cake and yeast dough cutting processes
- (Customer Service Excellence) Delivered exceptional customer service, handling complex inquiries and resolving issues to ensure customer service satisfaction and repeat business
- (Inventory and Prep Management) Monitored inventory levels, placed orders, managed stock, and handled ingredient prep to ensure the availability of all products while minimizing waste and maintaining freshness
Store Sale Associate
Homegoods
Torrance, CA
11.2021 - 03.2022
- (Customer Assistance) Assisted customers with product selection, provided knowledgeable recommendations, and answered questions to ensure a positive shopping experience
- (Cash Handling) Operated the cash register, processed transactions accurately, handled returns and exchanges, and balanced the cash drawer at the end of each shift
- (Store Cleanliness) Maintain a clean and organized store environment, ensuring aisles were free of clutter and displays were tidy, contributing to a pleasant shopping atmosphere
- (Stock Management) Received and unpacked shipments, restocked shelves and conducted inventory counts to maintain optimal stock levels and product availability
- (Merchandising) Organized and maintained merchandise displays, ensuring products were presented attractively and according to company standards
Education
High School Diploma -
Leuzinger High School
Lawndale, CA06.2018
Skills
- Team Leadership Experience
- Customer Service Experience
- Service Excellence
- Organization
- Multi-tasking
- Customer Engagement for Upselling
- Shift Management
Certification
- Food Handlers
Timeline
Shift Leader
Sidecar Doughnuts & Coffee
04.2022 - Current
Store Sale Associate
Homegoods
11.2021 - 03.2022
High School Diploma -
Leuzinger High School
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