DIANA GONZALEZ
Los Angeles,CA
Summary
As a customer service professional, I bring valuable experience in addressing and resolving customer issues effectively. Known for achieving positive outcomes. I am Reliable and adaptable with excellent communication and problem-solving skills.
I utilize communication and empathy to build strong customer/client relationships & track record of maintaining high customer satisfaction and fostering loyalty.
Knowledgeable entrepreneur with solid background in sales and proven ability to drive revenue growth. Demonstrate effective communication and negotiation skills.
Overview
10
10
years of professional experience
Work History
Salesperson
Self-employed
02.2023 - Current
- Worked to build relationships with customers and built potential for additional sales.
- Improved customer satisfaction with exceptional project management skills and timely delivery of products and services.
- Launched new product lines successfully through comprehensive planning, strategy and research within 3 months
- Determined business plan, mission statement, and vision.
- Established a successful startup by researching market opportunities, creating a business plan, and securing funding.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
Delivery Driver
Amazon.ca
02.2022 - Current
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
Delivery Driver
POSTMATES
11.2017 - Current
- Delivery Driver
- Pick up Food
- Drop off Food
Driver
LYFT
08.2019 - 12.2021
- Followed all relevant traffic laws and safety regulations.
- Navigated difficult driving conditions safely, prioritizing passenger well-being at all times.
- Maintained a clean, comfortable vehicle to enhance the overall passenger experience.
- Assisted elderly or disabled passengers with entering or exiting the vehicle when necessary while displaying empathy.
Server / Food Runner
Baracoa Cafe
04.2018 - 08.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
Cashier & Prep
Central Kitchen
07.2017 - 03.2018
- Followed all safety and sanitation policies when handling food and beverage to uphold proper health standards
- Routinely cleaned work areas, glassware, and silverware throughout each shift
- Inventoried and restocked items throughout the day
- Verified cash drawer against the days receipt
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server/Runner/Busser
Simpang Asia
02.2015 - 12.2017
- Displayed Enthusiasm And knowledge about the Restaurants menu and product in Indonesia language
- Addressed diner complaints with kitchen staff and served replacement menu items promptly
- Provided friendly and attentive service
- Proactively prepared for large parties and reservations, anticipating planning and staffing needs
- Bussed, cleaned, cleared, and set tables in a quiet and efficient manner
- Received frequent customer compliments for going above and beyond normal duties
Server/ Barista
Crazy Stir
06.2016 - 11.2016
- Folded napkins throughout the day to maintain an adequate supply
- Served coffees / beverages, breads, butter, and replenished items as necessary
- Sorted, soaked, and washed flatware
- Prepared delicious mochas, cappuccinos, lattes, and brewed teas
Education
Real Estate Courses - Real Estate Salesperson
Colibri Real Estate School
Los Angeles, CAHigh School Diploma -
Helen Bernstein High School
Real Estate Investing
Armando Montelongo Seminars
Los Angeles, CA04-2020
Skills
- Quick learner
- Dedicated to the highest quality of work
- Attention to detail
- Strong relationship-building skills
- Exceptional professionalism
- Communication Skills
- Ethics and Integrity
- Marketing & Networking skills
- Detail-oriented organization
- Analytical problem-solving
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Salesperson
Self-employed
02.2023 - Current
Delivery Driver
Amazon.ca
02.2022 - Current
Driver
LYFT
08.2019 - 12.2021
Server / Food Runner
Baracoa Cafe
04.2018 - 08.2019
Delivery Driver
POSTMATES
11.2017 - Current
Cashier & Prep
Central Kitchen
07.2017 - 03.2018
Server/ Barista
Crazy Stir
06.2016 - 11.2016
Server/Runner/Busser
Simpang Asia
02.2015 - 12.2017
Real Estate Courses - Real Estate Salesperson
Colibri Real Estate School
High School Diploma -
Helen Bernstein High School
Real Estate Investing
Armando Montelongo Seminars
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