Diana Gonzalez
El Paso
Summary
Dynamic Loan Processor at OneMain Financial with a proven track record in enhancing loan processing efficiency and customer satisfaction. Skilled in regulatory compliance and information verification, I excel in multitasking and fostering teamwork. My proactive approach and attention to detail have consistently streamlined operations and strengthened client relationships.
Overview
12
12
years of professional experience
Work History
Loan Processor
OneMain Financial
09.2013 - Current
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Assisted clients in understanding complex financial documents required for completing their loan applications successfully.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Set up and completed loan submission packages.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Promoted a positive work environment through effective communication skills and teamwork initiatives.
- Increased customer satisfaction with timely responses to inquiries and providing thorough explanations of loan processes.
- Collaborated with other departments including sales, underwriting, legal teams for seamless coordination during the entire loan cycle process.
- Managed multiple loans simultaneously ensuring timely completion of each task assigned without compromising on compliance or quality standards.
- Provided quick turnaround times to maintain fast-past schedule.
- Improved loan processing efficiency by streamlining documentation and communication procedures.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Strengthened relationships with clients through consistent follow-up calls and personalized attention to their needs.
- Maintained compliance with federal, state, and company regulations through regular review of updated guidelines.
Education
No Degree - Basics
El Paso Community College
El Paso, TXHigh School Diploma -
Ysleta High School
El Paso, TXSkills
- Data entry
- Teamwork and collaboration
- Information verification
- Regulatory compliance
- File management
- Document review
- Loan disclosures
- Friendly, positive attitude
- Time management
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Computer skills
- Organizational skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Languages
Spanish
Professional Working
Timeline
Loan Processor
OneMain Financial
09.2013 - Current
No Degree - Basics
El Paso Community College
High School Diploma -
Ysleta High School
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