Diana Gonzalez-Jimenez
Reading,Pennsylvania
Summary
Bilingual customer service professional with advanced Spanish abilities. Demonstrated success in making callers feel comfortable and resolving diverse issues. Excellent communication and multitasking abilities. I am also a detail-oriented Phlebotomist with a strong track record in painless venipuncture. Highly familiar with centrifugation and aliquoting procedures and medical terminology. Responsible and hardworking professional dedicated to using a compassionate and caring approach to provide outstanding patient services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sale Associates
5th and Penn Fashion
Reading, PA
06.2015 - 06.2018
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Built relationships with customers to encourage repeat business.
- Demonstrated product features and benefits for customers' needs.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Assessed customer needs to provide assistance and information on product features.
Bar Waiter
Rancho Merengue
Reading, PA
06.2018 - 12.2022
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Communicated daily specials to customers.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Served alcoholic beverages responsibly in accordance with state laws.
- Provided accurate change for cash transactions using a cash register system.
Phlebotomist Technician
Tower Health
Reading, PA
10.2021 - Current
- Performed venipuncture and skin punctures on patients of all ages to collect blood samples for laboratory testing.
- Maintained records of patient information, test results and lab activities in accordance with established protocols.
- Assisted physicians and nurses with various procedures related to phlebotomy.
- Prepared collection containers, needles and other supplies needed for specimen collection.
- Verified patient identification prior to collecting specimens.
- Labeled collected specimens accurately according to protocol.
- Processed specimens according to laboratory guidelines including centrifugation, aliquoting, freezing and packing as required.
- Provided instruction to patients regarding the collection process, safety precautions and post-collection care instructions.
- Conducted quality control checks on equipment used in specimen collection processes such as thermometers, centrifuges.
- Followed universal precautions when handling blood samples at all times.
Education
High School Diploma -
Reading Senior High School
Reading, PA06.2016
Some College (No Degree) -
Reading Area Community College
Reading, PASkills
- Order Processing
- Customer Needs Assessment
- Problem-Solving Skills
- Service-Oriented
- Verbal/Written Communication
- Customer Service
- Quality Control
- HIPAA
- Venipuncture
- Paperwork Processing
- Specimen Preparation
- Blood Collection
- Patient Care
Certification
- CPR Training
- Customer Service Training
- NHA certified
Languages
Spanish
Professional
Timeline
Phlebotomist Technician
Tower Health
10.2021 - Current
Bar Waiter
Rancho Merengue
06.2018 - 12.2022
Sale Associates
5th and Penn Fashion
06.2015 - 06.2018
High School Diploma -
Reading Senior High School
Some College (No Degree) -
Reading Area Community College