Summary
Overview
Work History
Education
Skills
Timeline
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Diana Gottlieb

Boca Raton,Florida

Summary

Accomplished Manager with a proven track record, enhancing team productivity and cutting operational costs through agile methodologies and strategic negotiations. Skilled in complex problem-solving and team leadership, I boosted customer satisfaction scores by overhauling service protocols. Toast trained and Serve Safe Certified. Expert in time management and staff development, I excel in fast-paced environments, driving significant improvements in efficiency and quality.

Overview

7
7
years of professional experience

Work History

Manager

Livello
03.2024 - 07.2024
  • Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
  • Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
  • Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
  • Established team priorities, maintained schedules and monitored performance.
  • Streamlined invoice approval process, reducing time spent on manual tasks while maintaining strict internal controls.
  • Reduced late payment penalties by diligently monitoring due dates and prioritizing vendor payments.
  • Addressed discrepancies in vendor statements promptly, ensuring that all outstanding issues were resolved in a timely manner.
  • Contributed to annual budgeting process by providing detailed historical spend data for key expense categories.
  • Managed vendor inquiries professionally, ensuring timely resolution of any issues while maintaining a high level of customer service.
  • Trained junior staff members on company policies and best practices for accounts payable management, enhancing their productivity levels.
  • Provided journal entries and performed accounting on accrual basis.

Manager

Casa D Angelo's
01.2021 - 08.2022
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
  • Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.

Manager

Fit Foodz
01.2017 - 12.2020
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Developed and maintained relationships with customers and suppliers through account development.

Education

Associate of Science - Travel And Tourism

The Art Institute of Fort Lauderdale Inc
Fort Lauderdale, FL
05.1993

High School Diploma -

Carver High School
Carver, MA
06.1991

Skills

  • Team Leadership
  • Time Management
  • Complex Problem-Solving
  • Staff Training and Development
  • Staff Management
  • Schedule Preparation
  • Marketing
  • Customer Service
  • Decision-Making
  • Effective Communication
  • Positive Attitude

Timeline

Manager

Livello
03.2024 - 07.2024

Manager

Casa D Angelo's
01.2021 - 08.2022

Manager

Fit Foodz
01.2017 - 12.2020

Associate of Science - Travel And Tourism

The Art Institute of Fort Lauderdale Inc

High School Diploma -

Carver High School

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Diana Gottlieb