Summary
Overview
Work History
Education
Skills
Accomplishments
VOLUNTEERING FOR VARIOUS ORGANZATIONS
Timeline
Generic

DIANA GRAHAM

Suwanee,GA

Summary

Highly organized in operational management, experienced in managing multiple tasks and handling issues. Possesses excellent problem-solving, communication and negotiating skills. Result-driven candidate with extensive knowledge of logistics and customs regulations. Develops and maintains relationships with clients, carriers and suppliers. Possesses excellent problem-solving and communication skills.

Overview

14
14
years of professional experience

Work History

Lead Cargo Agent

Alaska Airlines
06.2022 - 01.2024
  • Improved cargo processing efficiency by implementing streamlined procedures and documentation practices.
  • Coordinated with airline partners for timely and accurate cargo handling, ensuring seamless operations.
  • Managed a team of cargo agents to effectively handle shipments, resulting in increased customer satisfaction.
  • Enhanced communication between departments by conducting regular meetings and sharing relevant information.
  • Trained new employees on company policies, safety regulations, and proper cargo handling techniques.
  • Developed strong relationships with clients and vendors to ensure the smooth flow of cargo operations.
  • Assisted in resolving customs issues for prompt clearance of goods, minimizing delays or penalties.
  • Maintained an organized warehouse space to enable efficient storage and retrieval of shipments.
  • Providing timely support handling pricing and routing for over 52 customers per day taking orders from customers and arrange pickup of freight.

Salon Manager

NUBIANCE SALON & SPA
02.2015 - 06.2022
  • Enhanced customer satisfaction by implementing efficient salon operations and delivering exceptional service experiences.
  • Increased staff productivity by providing ongoing training, motivation, and performance evaluations.
  • Maintained a clean and welcoming salon environment through regular maintenance, organization, and attention to detail.
  • Streamlined appointment scheduling process with an easy-to-use software system, resulting in reduced wait times for clients.
  • Developed successful marketing initiatives to attract new clients and retain existing ones through social media campaigns and promotional offers.
  • Collaborated with stylists to ensure high-quality services were provided consistently across all appointments.
  • Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
  • Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
  • Evaluated stylist performances through regular feedback sessions and implemented strategies for improvement when necessary.
  • Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
  • Oversaw salon employee performance, facility cleanliness, and sales.
  • Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
  • Managed cash flow, business transactions, banking, and accounting processes.
  • Coached and trained employees to optimize performance and achieve demanding business objectives.
  • Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory, and delegating tasks.
  • Identified customers issues guided them through solutions and offered additional support and references increasing customers satisfaction by 28%
  • Instruct new hires increasing technical efficiency by49%
  • Trained 4 new customers supports hires decreasing productivity time by 41% and increasing employee retention by 9%

EDUCATOR OF MARKETING

Paul Mitchell Systems
07.2010 - 02.2015
  • Improved student comprehension by incorporating visual aids and real-life examples into lesson plans.
  • Developed and implemented differentiated instruction strategies for diverse learners, ensuring individualized attention and success.
  • Collaborated with colleagues to develop cross-curricular projects, enhancing student learning through interdisciplinary connections.
  • Provided constructive feedback on assignments, empowering students to take ownership of their learning and academic growth.
  • Organized extracurricular activities such as clubs or study groups, promoting intellectual curiosity outside the classroom setting.
  • Led professional development sessions for fellow teachers on topics such as technology integration or assessment design, contributing to a culture of ongoing improvement within the school community.
  • Served on various school committees focused on improving policies or procedures related to academics, safety, or equity issues – driving positive change at an institutional level.
  • Coordinated community service projects for students, instilling civic responsibility and interpersonal skills development.

Education

Associate of Arts - TECHNICAL COMPETENCE

Augusta Technical College
Augusta, GA

Skills

  • Team Leadership
  • Continuous Learning
  • Computer Literacy
  • Health and Safety Standards
  • Multitasking Capabilities
  • Customer Service Excellence
  • Performance Evaluation
  • Staff Training
  • Problem Solving Abilities
  • Air Cargo Operations

Accomplishments

  • Achieved exellence by completing target goals with accuracy and efficiency.
  • Supervised team of 50 staff members.

VOLUNTEERING FOR VARIOUS ORGANZATIONS

Volunteered for Hoesa Helps and various organizations in the community

Timeline

Lead Cargo Agent

Alaska Airlines
06.2022 - 01.2024

Salon Manager

NUBIANCE SALON & SPA
02.2015 - 06.2022

EDUCATOR OF MARKETING

Paul Mitchell Systems
07.2010 - 02.2015

Associate of Arts - TECHNICAL COMPETENCE

Augusta Technical College

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