Diana Granja
Orlando,FL
Summary
Dedicated housekeeper with experience at La Quinta by Wyndham, known for enhancing guest satisfaction through meticulous cleaning and exceptional customer service. Skilled in maintaining high sanitation standards and fostering teamwork, I effectively collaborated with staff to streamline operations and ensure a welcoming environment, contributing to a 20% increase in positive guest feedback.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Housekeeper
La Quinta by Wyndham
12.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
- Enhanced guest satisfaction by maintaining high standards of cleanliness and hygiene in rooms and common areas.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
Housekeeper
Wyndham Orlando Resort
04.2023 - 10.2023
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Kitchen Steward
Hampton Inn By Hilton
01.2023 - 03.2023
- Washed utensils, cookware, dishes and trays.
- Enhanced kitchen efficiency by streamlining dishwashing and cleaning processes.
- Maintained high standards of cleanliness in the kitchen, resulting in improved health and safety inspections.
- Drained, stacked and dried items after washing.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Performed housekeeping duties such as dusting, mopping, vacuuming, and sanitizing countertops.
- Collaborated with team members to ensure smooth kitchen operations during peak hours.
- Demonstrated strong attention to detail while organizing and restocking kitchen supplies for efficient use.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Received positive feedback from supervisors for consistently maintaining a clean and organized workspace.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Washed dishes and assisted in bussing tables.
Education
Artisan Title of Master in Beauty - Professional Stylist
Cuty Ycaza Artisan Training Center
Guayaquil - Ecuador04-2018
High School Diploma -
Miraflores Educational Center
Guayaquil - Ecuador02-1989
Skills
- Teamwork
- Housekeeping
- Customer service
- Bathroom cleaning
- Mopping and sweeping
- Vacuuming and sweeping
- Dusting furniture
- Folding clean laundry
- Physically strong
- Interior and exterior cleaning
- Team support and collaboration
- Professional and courteous
Certification
- Artisan Title of Master in Beauty - Cuty Ycaza Artisan Training Center - April 2018
Languages
English
Elementary
Timeline
Housekeeper
La Quinta by Wyndham
12.2023 - Current
Housekeeper
Wyndham Orlando Resort
04.2023 - 10.2023
Kitchen Steward
Hampton Inn By Hilton
01.2023 - 03.2023
Artisan Title of Master in Beauty - Professional Stylist
Cuty Ycaza Artisan Training Center
High School Diploma -
Miraflores Educational Center
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