Diana Grant-Cumberbatch
Summary
Attentive Customer Service Representative with 7 years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player.
Overview
5
5
years of professional experience
Work History
Apparel Merchandiser
Sears
01.2019 - 06.2021
- Apparel Merchandising for Women's, Men's, Kids
- Worked Reflow and Planograms
- Executed Markdowns and Promotional Ad Changes
- Ensured RAD/RAN (Ready All Day, Ready At Night Standards)
- Cashier/Customer Service
- Maintained Customer Surveys at 100%
- Optimized product placement on store floors for improved customer experience and higher purchase rates.
- Reduced inventory shrinkage by conducting regular audits and implementing effective loss prevention measures.
- Collaborated with store managers to create visually appealing displays that showcased key apparel items and trends.
- Managed seasonal floor sets, ensuring timely execution and adherence to visual merchandising guidelines.
Solar sales
Solar Xchange
09.2021 - 04.2022
- Pitching Solar
- Qualifying consumers for solar
- Makes 400-600 outbound calls a day
- Maintaining consistency
- Generate Leads
- Increased solar sales by developing and maintaining relationships with key clients and partners.
- Boosted customer satisfaction levels by delivering timely and accurate information on solar products and services.
- Exceeded revenue targets consistently by utilizing strong product knowledge and persuasive communication skills.
Customer service
Spinx
07.2022 - 08.2023
- Ensure customers were happy
- Apply basic assistance
- Disinfect work area
- Cash control
- Cashier
- Stocking
- Upheld high standards for customer service and led by example.
- Managed customer service inquiries and complaints for customer satisfaction.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Answered client queries and complaints to provide strong customer service.
Direct Support Professional
Diamonds In The Rough Services
09.2023 - 01.2024
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Collaborated with interdisciplinary teams to develop comprehensive support strategies for each client's unique needs.
Education
High School Diploma -
Southeastern Regional Vo-Tech High
South Easton, MA06.2019
Skills
- Complaint Handling
- Call Center Experience
- Conflict Resolution
- Computer Proficiency
- Active Listening
- Time Management
- Effective Communication
Leadership Experience
I like to lead by example and set the vision of good. I am highly organized, and love to see a task or assignment through to the end.
Communication Skills
I can work with others or independently. I am receptive to feedback and oftentimes ask for it to help better myself to achieve personal and professional goals.
References
Rose Krastanov, Store Manager, Sears, Braintree, MA, Rose.Krastanov@Transformco.com, 508-930-3300
Timeline
Direct Support Professional
Diamonds In The Rough Services
09.2023 - 01.2024
Customer service
Spinx
07.2022 - 08.2023
Solar sales
Solar Xchange
09.2021 - 04.2022
Apparel Merchandiser
Sears
01.2019 - 06.2021
High School Diploma -
Southeastern Regional Vo-Tech High