Diana Grigoryan
Glendale,CA
Summary
Proven Social Worker with a track record of enhancing client well-being through tailored intervention plans and efficient case management at Atlantica Management, Inc. Expert in psychosocial assessments and crisis intervention, demonstrating compassionate client advocacy and multidisciplinary team collaboration. Fluent in Armenian, adept at improving client satisfaction and achieving significant outcomes in challenging environments. Dedicated Social Worker provides exceptional professional care and implements appropriate interventions. Utilizes variety of resources to identify unique needs and assist vulnerable populations. Adept at establishing strong rapport with individuals from diverse backgrounds.
Overview
23
23
years of professional experience
Work History
Social Worker
Atlantica Management, Inc.
08.2022 - Current
- Updated client documentation for accurate, compliant and current records.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
- Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
- Supported clients and families with empathy and compassion during difficult times.
- Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
- Advocated for clients to assure respected rights and wishes.
- Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Monitored clients' progress and adapted treatment plans to meet changing needs.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Conducted home visits to assess family dynamics, providing guidance on effective communication strategies and conflict resolution techniques.
Activity Coordinator
Family Care ADHC
12.2015 - Current
- Developed customized activity plans for diverse groups, ensuring inclusivity and accessibility for all participants.
- Maintained and ordered supplies for activities.
- Coordinated special events like holiday parties or themed days that fostered a sense of community among participants.
- Maintained open lines of communication between staff members to ensure seamless coordination of all aspects of the programming process.
- Increased volunteer retention by providing thorough training, consistent support, and recognition of efforts.
- Evaluated program effectiveness through regular feedback sessions, making necessary adjustments to enhance future experiences.
- Enhanced participant engagement by incorporating interactive games and team-building exercises in activity programs.
- Collaborated with multidisciplinary teams to create comprehensive and meaningful programs tailored to individual needs.
- Optimized use of available spaces by carefully considering capacity limits and redesigning layouts as needed for various activities.
- Facilitated connections among participants by creating opportunities for social interaction both within activities themselves and in more informal settings.
- Evaluated participant progress over time, adjusting programming and support levels accordingly to ensure continued growth and development.
- Coordinated, planned, developed and implemented activities designed to enrich lives of participants
- Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
Pharmacy Technician
Rite Aide Pharmacy
10.2006 - 12.2006
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Administrative Assistant
Bethany Tower
11.2001 - 11.2003
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Maintained inventory of office supplies and placed orders.
- Enhanced office environment, organizing spaces for better workflow and employee comfort.
- Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
Education
Master of Arts - Psychology
Hamalsaran University
Armenia08.2022
Pharmacy Technician License - Pharmacy Technician
Bryman Career College
Los Angeles, CA10.2005
High School Diploma -
John Marshall High School
Hollywood, CA05.2004
Skills
- Compassionate
- Case Management
- Client Advocacy
- Conflict Resolution
- Efficient under pressure
- Attention to Detail
- Multidisciplinary team collaboration
- Self-awareness
- Cooperative
- Analytical Thinking
- Crisis Intervention
- Risk Assessment
- Intervention Planning
- Case Documentation
- Client Confidentiality
- Empathy building
- Client documentation
- Assessment skills
- Cultural Competency
- Elder Care Knowledge
- Independent Judgment
- Psychosocial assessments expert
- FLUENT IN Armenian
Timeline
Social Worker
Atlantica Management, Inc.
08.2022 - Current
Activity Coordinator
Family Care ADHC
12.2015 - Current
Pharmacy Technician
Rite Aide Pharmacy
10.2006 - 12.2006
Administrative Assistant
Bethany Tower
11.2001 - 11.2003
Master of Arts - Psychology
Hamalsaran University
Pharmacy Technician License - Pharmacy Technician
Bryman Career College
High School Diploma -
John Marshall High School