Diana Guardia
Fremont,CA
Summary
Highly organized Clerical Assistant with 5+ years of experience in office administration. Working in a fast-paced environment. Use various automation programs (including Microsoft Excel, Outlook, and Powerpoint) to maintain correspondence, business files, and administrative documents.
Overview
7
7
years of professional experience
Work History
Barista
Sodexo Food Service (Instawork, Staffing Agency)
12.2023 - Current
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Followed exact recipes for mixing and preparing beverage and food items.
Clerical Administrator
Bundoo Khan Restaurant
04.2021 - 10.2023
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and implemented strategies to maximize customer satisfaction.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager's Assistant
Bundooo Khan Restaurant
06.2020 - 04.2021
- Responded to and directed incoming calls and other communication.
- Scheduled meetings and managed calendar.
- Attended monthly sales meetings and reported pertinent information to employees.
- Ran errands to support daily needs of management.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Managed phone and email correspondence and handled incoming and outgoing mail.
Cashier
Levisstadium
03.2018 - 02.2020
- Worked flexible schedule and extra shifts to meet business needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Clerical Administrator
Camel Engineer
09.2017 - 01.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Coordinated and scheduled meetings and appointments.
- Compiled and analyzed data to produce reports.
- Monitored and tracked budgets and expenses.
Education
Bachelor of Administrative Studies - Business Administration And Management
Unidades Tecnológicas De Colombia
Colombia, CO03-2022
Skills
- Problem-solving
- Customer service
- File organization
- Document management
- Administrative support
- Computer skills
- Proficient in Microsoft Office
- Administrative tasks
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Barista
Sodexo Food Service (Instawork, Staffing Agency)
12.2023 - Current
Clerical Administrator
Bundoo Khan Restaurant
04.2021 - 10.2023
Manager's Assistant
Bundooo Khan Restaurant
06.2020 - 04.2021
Cashier
Levisstadium
03.2018 - 02.2020
Clerical Administrator
Camel Engineer
09.2017 - 01.2020
Bachelor of Administrative Studies - Business Administration And Management
Unidades Tecnológicas De Colombia
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