Diana Gue

HR Generalist May 2022 - March 2023

Interim HR Director April 2023 - August 1, 2023

HR Generalist August 4, 2023 - Current

• Strong recruitment background with an ability to identify, evaluate and resolve hiring and retention challenges
• Thorough knowledge of federal, state and local laws and regulations ensuring their compliance.
• Effective presentation skills before groups including the public and governmental agencies, etc.
• Experienced in budget development
• Exceptional written and oral communication
• Outstanding interpersonal skills
• Skilled in conflict management and resolution
• Advanced analytical, problem-solving and organizational skills
• Ability to think tactically through developing and implementing process improvements to achieve efficiencies and effectiveness within the HR department
• Ability to work in a highly collaborative and participative way with all levels in the organization
• Must be proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
• Ability to work in a fast-paced environment
• Must have ability and flexibility to travel approximately 15-20% of the time to current and future markets.

• Perform a variety of support duties that involve skills using automated systems and programs; the ability to plan, coordinate, and advise on HR procedures and processes; resolving issues and operating problems; and using a comprehensive knowledge of HR rules, procedures, and technical methods to process HR actions
• Responding to inquiries concerning HR processing procedures and services
• Providing information and advice on automated HR systems, processes and procedures to supervisors and employees
• Assisting employees in preparing and submitting a variety of personnel forms
• Assisting HR and other specialists by performing detailed reviews of documentation for further analysis and processing a broad array of HR actions; and
• Providing support to HR and other specialists performing a variety of support tasks unique to the areas of classification, recruitment and placement, employee benefits, human resource development, employee and labor relations, information systems, and performance management.

• Communicated information concerning agency programs to clients during individual and group orientations; interpret and explain Indiana Health Plans, Medicaid, Medicare, and other programs
• Coordinated and referred clients to various community partner agencies that serve clients from diverse ethnic and socioeconomic backgrounds with mental and/or physical disadvantages, and who may have involvement in the correctional system and with drug and alcohol treatment programs
• Interviewed clients to ascertain needs and obtain required verification
• Maintained contact with clients, programs, and agencies to ensure continued eligibility
• Recorded pertinent information; maintained case records; responded to client inquiries; advocated for at risk/vulnerable clients; followed clients' enrollment into mental health treatment programs; worked closely with these agencies for the purpose of eligibility based on mandated treatment
• Completed required documentation and benefit generating actions by entering accurate data, messages, and updated insurance information into HIS system; determined eligibility for county-administered programs and set pay levels for customers
• Assessed completed forms for accuracy, documents income, resources, and client situation on required forms
• Identified unmet health care/social service needs; made referrals for services to the appropriate County
• Department service providers and/or other appropriate county or community partners
• Provided unbiased health plan choice counseling to clients, family members and uninsured/ underinsured populations; provides education on available health care insurance options in individual sessions
• Responded to inquiries from clients, medical providers, hospitals and other health care professionals regarding billing and service issues
• Arranged for medical, health care, financial, and social service assistance to individuals with complex social and/or medical problems requiring ongoing service.

• Prepare source data for entry into the company database
• Verify data for accuracy and completeness
• Enter new and updated data in a timely fashion
• Review existing databases for deficiencies and errors
• Address database incompatibilities when possible
• Backup databases regularly
• Compile data and generate reports as requested
• Scan and print documents as needed
• Maintain confidentiality around sensitive data
• Follow the company’s data security policies
• KEYSOFTWARE
• EPIC - Analytical Framework of Intelligence
• Software
• HRBE - DHS/ CBP/PIA Human Resources
• Business
• EOPF - Electronic Official Personnel Folder
• System for HR federal agencies
• IRIS - Biometric Exit System PMSO