Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Diana Guerrero

SAN DIEGO,CA

Summary

I am a meticulous and systematic Administrative Assistant skilled in organizing, planning and managing daily clerical needs. Bringing solid expertise in coordinating documents, reports and records, handling correspondence and managing deliveries. I am skilled in oral and written communication, team leadership and relationship-building. In addition, I am extremely motivated and eager to apply time management and organizational skills in various environments. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

19
19
years of professional experience
1
1
Language

Work History

School Secretary

Casillas, Chula Vista Elementary School District
Chula Vista, CA
07.2021 - Current
  • Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations
  • Resolved issues with parents using active listening skills to de-escalate difficult situations
  • Managed multiple calendars, expense reports, reimbursements and meeting preparation
  • Maintained student transfer requests and withdrawal approval files
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Promoted collaborative teamwork and loyalty among school staff by modeling empathy and compassion
  • Provided administrative support to the principal, teachers, and other school personnel
  • Scanned documents into digital format
  • Processed invoices from vendors in accordance with school policies and procedures
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Created spreadsheets using Microsoft Excel for tracking financial transactions related to school activities
  • Coordinated travel arrangements and completed expense reports for travel reimbursement
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.

School Secretary

Rosebank, Chula Vista Elementary School District
Chula Vista, CA
07.2015 - 06.2021
  • Managed multiple calendars, expense reports, reimbursements and meeting preparation
  • Kept office equipment functional and supplies well-stocked to promote efficient operations
  • Assisted parents seeking homework assignments for absent children
  • Scheduled appointments for faculty members and administrators
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Assisted in organizing field trips by coordinating transportation arrangements with bus companies
  • Created spreadsheets using Microsoft Excel for tracking financial transactions related to school activities
  • Managed daily office operations such as filing paperwork, ordering supplies and scheduling repairs
  • Coordinated travel arrangements and completed expense reports for travel reimbursement
  • Supported school director and teaching staff by greeting visitors, taking messages, responding to emails and completing clerical tasks
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Responded to customer issues to provide immediate resolution and improve retention
  • Handled incoming mail by sorting it into appropriate categories before distributing it to the intended recipients
  • Set up workshops, conferences and meetings by scheduling and reserving rooms and preparing supplies
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Handled confidential information regarding students carefully and with discretion
  • Understood and followed oral and written directions
  • Prioritized and organized tasks to efficiently accomplish service goals
  • Displayed strong telephone etiquette, effectively handling difficult calls
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Attendance Secretary

Chula Vista Elementary School District
Chula Vista, CA
08.2004 - 06.2015
  • Explained attendance policies and procedures and managed processing of absence and tardy notices
  • Communicated with parents, teachers and members of public with patient demeanor
  • Handled incoming calls and directed callers to appropriate department or employee
  • Resolved issues with parents using active listening skills to de-escalate difficult situations
  • Compiled data related to student attendance into spreadsheets for further analysis
  • Maintained accurate records of attendance and absences for all students and staff in the school
  • Prepared reports and compiled attendance information for submission to school district and state
  • Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
  • Reviewed student records regularly to ensure accuracy of information related to attendance
  • Maintained student transfer requests and withdrawal approval files
  • Pleasantly welcomed visitors, answered phone calls and maintained front reception desk
  • Recorded and tracked daily attendance of students by entering information into the eschoolplus system
  • Developed strategies for improving overall school-wide attendance rates
  • Created forms and made photocopies for attendance office
  • Reviewed excuse notes and documents for authenticity and issued passes allowing students to leave early
  • Informed parents of unexcused student absences to discuss with student and take corrective action
  • Created spreadsheets in Microsoft Excel for record-keeping and reporting
  • Issued admit slips for students after absence or late arrival
  • Monitored tardiness, excused and unexcused absences, and early dismissals by verifying notes from parents and guardians or other authorized personnel
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

High School Diploma -

Montgomery High School
06.1981

Skills

  • Administrative Support
  • Records Management
  • Electronic Records Management
  • Data Entry
  • Appointment Coordination
  • Expense Reporting
  • Invoice Processing
  • Customer Service
  • Office Administration
  • Office Equipment Operation
  • Database Entry
  • Spreadsheet Management
  • Cash Deposit Preparation
  • Organizing and Categorizing Data
  • Scheduling and Calendar Management
  • Microsoft Office

Additional Information

  • ACTIVITIES AND HONORS , Certified Tax Preparer from 2006-2009 Completed two semesters of American Sign Language at Southwestern College

Timeline

School Secretary

Casillas, Chula Vista Elementary School District
07.2021 - Current

School Secretary

Rosebank, Chula Vista Elementary School District
07.2015 - 06.2021

Attendance Secretary

Chula Vista Elementary School District
08.2004 - 06.2015

High School Diploma -

Montgomery High School

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Diana Guerrero