Diana Guerrero
Royal Palm Beach,FL
Summary
Results-driven Emergency Department Director with 15+ years of progressive leadership in high-acuity healthcare environments. Proven track record of optimizing emergency department operations, reducing patient wait times, and improving clinical outcomes through strategic leadership and data-driven decision-making. Expert in patient flow, regulatory compliance, staff development, and quality improvement. Recognized for leading high-performing teams, enhancing patient satisfaction, and driving operational excellence in fast-paced, high-volume ER settings.
Overview
25
25
years of professional experience
Work History
Emergency Room Director
JFK North Campus
West Palm Beach, FL
03.2024 - Current
- Direct operations of a mid-volume emergency department, improving patient throughput and reducing average wait times by 25–35%. Recognized in 2024 by division for best DC Los Ex BH.
- Implemented advanced triage protocols, decreasing door-to-provider time by 30% and improving patient prioritization accuracy. Recognized in 2024 for most improved Doctor's Care-Main ER's
- Led staffing optimization initiatives, improving nurse-to-patient ratios and reducing overtime costs by 20%.
- Spearheaded EHR enhancements, increasing documentation efficiency and reducing charting errors by 15%.
- Developed and executed quality improvement initiatives, reducing adverse events and improving patient safety metrics by 20%+ inclusive to Falls, Sepsis, Strokes DTN.
- Analyzed departmental KPIs (LWBS, LOS, patient satisfaction), driving continuous improvements and achieving top quartile performance benchmarks.
- Designed and implemented staff training programs, increasing clinical competency scores and reducing onboarding time by 25%.
- Strengthened interdisciplinary collaboration, improving care coordination and decreasing patient length of stay.
Associate Chief Nursing Officer
Neurobehavioral Hospital
West Palm Beach, Florida
08.2022 - 02.2024
- Supported executive leadership in overseeing nursing operations, contributing to a 15% increase in staff retention.
- Led recruitment and onboarding strategies, reducing vacancy rates and improving time-to-hire by 20%.
- Developed and implemented nursing education programs, improving compliance and clinical performance scores.
- Co-developed policies and procedures aligned with regulatory standards, strengthening accreditation readiness.
- Advanced patient satisfaction initiatives, contributing to improved HCAHPS scores and patient experience outcomes.
- Collaborated across departments to enhance care coordination and clinical pathway development.
Emergency Services Manager
HCA-JFK North Medical Center
West Palm Beach, FL
11.2019 - 08.2022
- Managed daily operations of emergency services, supporting a high-acuity patient population.
- Improved patient care outcomes through quality initiatives, contributing to a 10–15% reduction in clinical variances.
- Mentored and precepted nursing staff, strengthening team performance and reducing turnover.
- Enhanced patient and family education processes, improving satisfaction and engagement scores.
- Collaborated with multidisciplinary teams to streamline workflows and optimize patient outcomes.
Emergency Travel Nurse
Emerald Health Services
Los Angeles, CA
10.2017 - 11.2019
- Delivered critical care in high-demand ER settings nationwide, adapting quickly to diverse hospital systems.
- Managed complex, high-acuity cases including trauma, pediatric, and critical care patients.
- Supported staffing shortages, maintaining continuity of care and operational stability.
- Improved patient outcomes through rapid assessment, intervention, and interdisciplinary collaboration.
Nurse/Charge Nurse
Wellington Regional Hospital
Wellington, Florida
03.2010 - 08.2016
- Delivered critical care in high-demand ER settings nationwide, adapting quickly to diverse hospital systems.
- Managed complex, high-acuity cases including trauma, pediatric, and critical care patients.
- Supported staffing shortages, maintaining continuity of care and operational stability.
- Improved patient outcomes through rapid assessment, intervention, and interdisciplinary collaboration.
Medical Assistant
Pediatric Associates
Wellington, Florida
08.2001 - 01.2007
- Collected and documented patient medical histories and vital signs
- Maintained a clean, organized, and safe environment for patients
- Assisted physicians with exams, patient treatments, and diagnostic tests
- Assisted in the preparation and maintenance of medical supplies
- Assisted with medical billing and coding
- Answered phones and responded to messages in a timely manner
- Ensured patient safety and comfort throughout their visit
- Provided patient care in accordance with physician instructions
Education
Masters in Leadership - Nursing
South University
Savannah, GA10-2024
Bachelor of Science - Nursing
South University
West Palm Beach, FL12-2010
Associate of Science - Medical Assisting
New England Institute
West Palm Beach, FL01-2003
MBA - Health Administration
Walden University
Minneapolis, MN10-2026
Master of Science - Nurse Executive
Walden University
Minneapolis, MN10-2026
Skills
- Emergency Department Leadership Throughput Optimization Patient Flow Management
Quality & Patient Safety Regulatory Compliance (Joint Commission, CMS)
Staff Development & Retention Clinical Operations Budget & Resource Allocation
Crisis Management Evidence-Based Practice Interdisciplinary Collaboration
Process Improvement Lean Healthcare Principles EHR Optimization
Languages
Spanish
Native or Bilingual
Timeline
Emergency Room Director
JFK North Campus
03.2024 - Current
Associate Chief Nursing Officer
Neurobehavioral Hospital
08.2022 - 02.2024
Emergency Services Manager
HCA-JFK North Medical Center
11.2019 - 08.2022
Emergency Travel Nurse
Emerald Health Services
10.2017 - 11.2019
Nurse/Charge Nurse
Wellington Regional Hospital
03.2010 - 08.2016
Medical Assistant
Pediatric Associates
08.2001 - 01.2007
Bachelor of Science - Nursing
South University
Associate of Science - Medical Assisting
New England Institute
Masters in Leadership - Nursing
South University
MBA - Health Administration
Walden University
Master of Science - Nurse Executive
Walden University