DIANA GUEVARA

Work Schedule: Full-Time

• Welcomes and assists visitors, ensuring adherence to clinical processes and procedures for patient check-ins;
• Utilizes databases such as EFAS and PTAR to assist patients with financial requirements and needs;
• Schedules and coordinates referrals and appointments in accordance with clinical standards;
• Works collaboratively with medical office staff to ensure task completion;
• Actively involved in patient care as nominated Patient Care Ambassador;
• Improved and manages daily End of Day (EOD) schedules and staff summaries for the Pediatric Ambulatory Care Office Coordinator and Administrator.

Work Schedule: Full-Time

• Developed and implemented standard operating procedures for front desk coverage;
• Managed and coordinated office operations, including answering phones, handling emails and responding to inquiries;
• Maintained schedules for over 50 staff members, including Annual, Time Off, Daily, and Facility Project Schedules;
• Maintained and updated databases, contact lists, and office files to ensure accuracy;
• Executed Outstanding Balance Findings and Reconciliation Project for RFCUNY by cross referencing and researching hundreds of receipts, documents, and reports to resolve discrepancies;
• Handled incoming and outgoing mail, faxing, scanning and copying of documents;
• Planned, managed and executed key logistical projects (e.g., painting, renovating, exterminating);
• Provided budget input and justification for projects and logistical initiatives;
• Served as lead coordinator for remote workstation deployments and videoconference setups during the COVID pandemic for 55+ staff members;
• Handled internal and external communication, ensuring effective correspondence with clients and vendors;
• Monitored and replenished office supplies;
• Prepared necessary documentation, reports, presentations, and spreadsheets for management and staff;
• Assisted in planning and organizing events.

Work Schedule: Full-Time

• Nurtured children’s learning and talents;
• Researched and developed emergent course curriculums;
• Nominated Community Project President;
• Coordinated and planned events to enhance community engagement;
• Led a team of faculty and staff to boost morale and aid in building a stronger community.