Diana Guevara

Recruitment & Project Coordination Lead

• Led recruitment efforts to expand crews into new markets, ensuring manpower aligned with project demands.
• Traveled to various states to recruit, evaluate, and onboard qualified crew members, facilitating smooth integration into the company culture and operations.
• Collaborated with project managers to develop schedules and ensure crew alignment with project needs, while overseeing compliance with insurance and legal requirements.
• Served as the primary communication link for crews, resolving issues related to labor pay and crew concerns.
• Managed crew branding, ensuring a professional company image through branded materials (t-shirts, hats, etc.).
• Provided logistical support, ensuring crews had necessary materials for timely job completion.
• Approved and verified invoices for crew and project expenses, ensuring alignment with project budgets.

• Provided crisis intervention and emotional support, connecting victims with essential resources and referrals
• Assisted victims with applications for Victim's Compensation and navigated the criminal justice process, ensuring awareness of legal rights and protections
• Facilitated communication between victims and their family members to assist in submitting statements to the courts
• Engaged with landlords, creditors, and employers on behalf of victims to secure necessary support
• Offered guidance on crime prevention and assisted with funeral/memorial arrangements

Collections Supervisor

• Led and managed a team of collection agents, ensuring timely and effective collection of outstanding payments.
• Developed and implemented collection strategies to reduce overdue accounts and improve recovery rates.
• Monitored team performance, providing coaching and training to optimize productivity and customer service.
• Analyzed accounts, identified trends, and resolved complex billing disputes to ensure accurate financial records.
• Collaborated with other departments to resolve payment issues and maintain strong customer relationships.
• Prepared regular reports on collection progress, accounts aging, and financial performance for management.
• Ensured compliance with legal and company policies in all collection activities.

• Followed up on delinquent tenants and coordinated collection procedures.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.