Diana Guevara
Crosby,TX
Summary
Recent Police Academy graduate with foundational knowledge in law enforcement and hands-on experience gained through the military and active role as a telecommunications operator at Rice University Police Department. Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Police Dispatcher
Rice University Police Department
09.2023 - Current
- Operated telephone and radio equipment to facilitate public service calls a university setting
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses. using CCTV if necessary
Operations Manager
Raising Cane's
06.2021 - 06.2023
- Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
- Resolved customer issues quickly and professionally while maintaining high customer satisfaction ratings.
- Maintained accurate inventory records while ensuring optimal stock levels at all times.
- Measured staff and process productivity and utilized results to make helpful equipment and staffing adjustments.
- Implemented process improvement strategies to reduce costs and improve efficiency.
- Provided employees with guidance in handling difficult problems or in resolving escalated complaints or disputes.
Director of Quality
Chick-Fil-A
04.2019 - 02.2021
- Collaborated with senior management on strategic initiatives related to improving product quality throughout the supply chain.
- Implemented corrective action plans based on findings from customer complaints investigations.
- Created training programs designed to improve employee understanding of quality control principles and procedures.
- Developed and implemented quality assurance programs to ensure compliance with established standards and customer requirements.
- Conducted internal audits and inspections of processes, products, services, and systems to identify areas for improvement.
- Developed and implemented comprehensive training programs to ensure staff compliance with health and safety regulations.
- Cultivated positive relationships with customers through excellent hospitality services.
Restaurant Manager
Pappas Restaurants
09.2015 - 04.2019
- Organized and conducted pre-shift meetings to review specials, menu changes, and house counts.
- Implemented corrective actions for issues, continuously improving service results.
- Facilitated regular meetings with staff members to discuss progress towards goals.
- Recruited, trained, evaluated, scheduled and supervised all restaurant personnel.
Military Police Officer
Army National Guard
07.2009 - 07.2016
- Patrolled assigned areas to identify potential threats or suspicious activity.
- Displayed excellent interpersonal skills while interacting with people from diverse backgrounds.
- Recorded facts to prepare reports documenting incidents and activities.
- Cultivated strong relationships with community members through active engagement initiatives.
Education
Bachelor of Science (B.S.) - Hospitality and Restaurant Management
University of Houston
Houston, TX05.2018
Skills
- Policy And Procedure Implementation
- Process Improvement Strategies
- Staff Training
- Interpersonal Communications
- Superb Time Management Skills
- Information gathering
- Interviewing
- Analytical skills
- Problem-solving aptitude
- Team building
- Continuous improvement
- Critical thinking
Certification
- TCOLE Peace Officer License - Houston City College - January 2025 - November 2025
- TCOLE Intermediate Telecommunicator Operator License - September 2023 - Currently
LANGUAGES
Spanish
Bilingual
Timeline
Police Dispatcher
Rice University Police Department
09.2023 - Current
Operations Manager
Raising Cane's
06.2021 - 06.2023
Director of Quality
Chick-Fil-A
04.2019 - 02.2021
Restaurant Manager
Pappas Restaurants
09.2015 - 04.2019
Military Police Officer
Army National Guard
07.2009 - 07.2016
Bachelor of Science (B.S.) - Hospitality and Restaurant Management
University of Houston