Diana Guevara
Rice University Police Department
Houston
2
Languages
17
years of professional experience
Dedicated law enforcement professional committed to maintaining public safety and implementing effective crime prevention strategies. Strong communication, critical thinking, and problem-solving skills drive collaboration with community stakeholders to enhance safety and security.
Work History
Police Officer
10 Months- Responded to emergency calls, assessed incidents, and coordinated appropriate law enforcement or medical support.
- Patrolled campus grounds to deter criminal activity and ensure safety of students, faculty, and visitors.
- Enforced traffic, parking, and access-control procedures to maintain orderly campus operations.
- Documented incidents, arrests, and investigations with accurate reports for case follow-up and recordkeeping.
Police Dispatcher
3 Years 2 Months- Coordinated clear communication with law enforcement, emergency services, and personnel to ensure effective incident responses.
- Coordinated the deployment of police, fire, medical, and other emergency resources, collaborating with different agencies to optimize response efforts.
- Effectively manage multiple communication channels, including radio transmissions, phone calls, and computer systems, while staying attentive to the evolving situation.
- Managed multiple communication channels, including radio, phone, and computer systems, while monitoring evolving situations to facilitate timely responses.
- Adhere to established protocols, procedures, and legal guidelines, maintaining a high level of professionalism and confidentiality.
Operations Manager
2 Years- Develop and implement operational strategies aligned with organizational goals to enhance efficiency and productivity.
- Supervised and led a dynamic team, providing guidance, coaching, and performance feedback to foster motivation and drive productivity.
- Implemented and monitored quality control measures to uphold product and service standards, ensuring alignment with customer expectations.
- Monitored and enhanced customer satisfaction by addressing operational issues and refining processes to deliver a positive experience.
Director of Quality
1 Year 10 Months- Collaborated with senior management to drive strategic initiatives that enhanced product quality across supply chain.
- Implemented corrective action plans from customer complaints investigations to address quality issues effectively.
- Created training programs that increased employee understanding of quality control principles and procedures.
- Collaborated with senior management on strategic initiatives related to improving product quality throughout the supply chain.
Restaurant Manager, Houston, TX
3 Years 7 Months- Led regular meetings with staff to assess progress towards goals and identify areas for improvement.
- Recruited, trained, and supervised restaurant personnel to ensure optimal staffing and service quality.
- Cultivated positive relationships with customers through excellent hospitality services.
- Built strong relationships with customers through attentive hospitality and personalized service.
Military Police Officer
7 Years- Ensured safety of military installations through security measures. and law enforcement services on military installations, ensuring the safety and protection of personnel, property, and classified information.
- Performed thorough searches of vehicles and personnel for security compliance. as required, including vehicles, buildings, and personnel, to ensure compliance with regulations and identify potential security threats.
- Acted swiftly during emergencies to ensure safety of military personnel. situations, such as natural disasters or terrorist threats, providing support and ensuring the safety and well-being of military personnel.
- Practiced regular firearm drills to ensure readiness and safety. in the use of firearms and other assigned weapons, adhering to strict safety protocols and regulations.
Education
BACHELOR OF SCIENCE (B.S.) - Hospitality and Restaurant Management
Skills
Report writing
Ethical decision-making
De-escalation techniques
Patience and empathy
Community engagement
Crisis management
Relationship building and management
Relationship management
Languages
Spanish - Proficient in reading and writing
Bilingual
Personal Information
Title: Hospitality/Law Enforcement Professional
Timeline
Police Officer
Rice University
01.2026 - CurrentRead More
Police Dispatcher
Rice University Police Department
09.2023 - CurrentRead More
Operations Manager
Raising Cane's
06.2021 - 06.2023Read More
Director of Quality
Chick-Fil-A
04.2019 - 02.2021Read More
Restaurant Manager, Houston, TX
Pappas Restaurants
09.2015 - 04.2019Read More
Military Police Officer
Army National Guard
07.2009 - 07.2016Read More
University of Houston
BACHELOR OF SCIENCE (B.S.) from Hospitality and Restaurant Management
Read More