Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Diana Guillen

MD

Summary

To obtain a position that will allow me to utilize and expand my knowledge in the field of customer service and office management. I am self- motivated, seeking a position as an Administrative Clerk/Office Assistant. Will utilize strong customer service and administrative skills to further the growth of your office. Hard working with excellent critical-thinking, problem-solving skills, well-organized and Detailed-Oriented.

Friendly, reliable, and a hard worker, Excellent communication skills Team player, and adjusts well in any environment Proficient with Microsoft office

Professional, experienced, and ready to contribute in volunteer capacity. Skilled in team collaboration, adaptable to changing needs, and focused on achieving impactful results. Strong communication, organizational, and interpersonal skills, ensuring reliable support and effective teamwork.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Petco
03.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Administrative Assistance

Temporary Solutions Inc-Washington Gas
05.2019 - 03.2021
  • Great Customer Service Skills
  • Checked in visitors
  • Made sure the office was clean and organized
  • Made a list of all missing supplies for the office
  • Excellent critical-thinking and problem-solving skills
  • Provided administrative assistance including scheduling appointments and coordinating travel arrangements when necessary.
  • Offered administrative assistance to staff members, streamlining processes and improving overall efficiency.

Receptionist

Temporary Solutions Inc-WGL Energy
01.2019 - 05.2019
  • Well-organized and Detailed-Oriented
  • Proficient with Microsoft office as a whole
  • Great Customer Service Skills
  • Performed administrative tasks around the office: making copies, faxing documents, etc
  • Distribute mail and internal correspondence to correct recipients throughout the office
  • Check-in and register people coming into the office
  • Answered the telephones and transferred to the correct person

Manager

District Taco
01.2017 - 01.2019
  • Keep store in line (gave directions, assign workers jobs to do, etc.)
  • Handle money from registers and safe
  • Open and close store on occasions
  • Excellent critical-thinking and problem-solving skills
  • Well-organized and Detailed-Oriented
  • Proficient with Microsoft office as a whole
  • Great customer service Skills
  • Experienced with creating and scanning employees’ files in the system
  • Performed administrative tasks around the restaurant: making copies, faxing documents, etc

Volunteer

2017
  • Helped at our family business before it was closed
  • I handled the administrative duties within the office in Virginia
  • Excellent critical-thinking and problem-solving skills
  • Well-organized and Detailed-Oriented
  • Great customer service Skills
  • Answered the telephones and transferred to the correct person
  • Experienced with creating and scanning employees’ files in the system
  • Performed administrative tasks around the office: making copies, faxing documents, etc
  • Distribute mail and internal correspondence to correct recipients throughout the office
  • Managed the calendars and responded to emails
  • Worked with scheduling meetings within the office
  • Coordinated, cleaning staff and outdoor maintenance

Skills

Microsoft Office proficient

Languages

Spanish
Native or Bilingual

Timeline

Sales Associate

Petco
03.2024 - Current

Administrative Assistance

Temporary Solutions Inc-Washington Gas
05.2019 - 03.2021

Receptionist

Temporary Solutions Inc-WGL Energy
01.2019 - 05.2019

Manager

District Taco
01.2017 - 01.2019

Volunteer

2017

Similar Profiles

CREATE PROFILE
Diana Guillen