Diana Gutierrez
Hesperia,CA
Summary
Dedicated Medical Assistant with proven expertise in patient care and workflow efficiency, notably reducing wait times at HD Heart. Skilled in EMR/EHR and known for exceptional customer service, I excel in fast-paced environments, ensuring HIPAA compliance and enhancing patient experiences. A reliable team player, I bring a track record of supporting physicians and patients through meticulous medical management and empathetic interaction.
Overview
7
7
years of professional experience
Work History
Medical Assistant
HD Heart
08.2020 - Current
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Checked patient insurance, demographic, and health history to keep information current.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
Medical Assistant
Family Practice Associates
02.2018 - 08.2020
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Education
Certificate - Medical Assistant
San Joaquin Valley College
Hesperia, CA01-2018
High School Diploma -
Sultana High School
Hesperia, CA01-2017
Skills
- EMR / EHR
- CPR
- HIPAA compliance
- Patient scheduling
- Customer service
- Reliable team player
- Language: English and Spanish
Timeline
Medical Assistant
HD Heart
08.2020 - Current
Medical Assistant
Family Practice Associates
02.2018 - 08.2020
Certificate - Medical Assistant
San Joaquin Valley College
High School Diploma -
Sultana High School
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